Latest job information from ADECCO UK LTD for the position of Customer Service & Export Team Leader. If the Customer Service & Export Team Leader vacancy in United Kingdom matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at ADECCO UK LTD for the position of Customer Service & Export Team Leader below matches your qualifications.
Global Manufacturing We are working with a global manufacturing organisation to recruit a Customer Service & Export Team Leader. This is a hands-on leadership role responsible for overseeing international customer service, logistics, and export operations, while leading and developing a specialist team. The role combines operational delivery with people leadership, ensuring high service levels, strong customs compliance, and effective coordination across global markets. KEY RESPONSIBILITIES Customer Service Operations Lead the day-to-day customer service and export operations, maintaining direct contact with customers and internal stakeholders. Oversee the customer complaint management process, including delegation, follow-up, and corrective actions. Provide functional cover for customer service and export activities as required. Logistics & Export Support the appointment and management of freight forwarders and logistics partners. Arrange export certification, documentation, and commissions. Manage and coordinate customs processes and export procedures across global markets, ensuring full regulatory compliance. Pricing Support Support pricing enquiries within defined parameters and escalate where required. Maintain accurate pricing records within the ERP system. Global Customer & Account Support Prepare and support customer contracts, applying knowledge of Incoterms, customs requirements, and international trade terms. Provide operational support to locally managed global customer accounts. Team Leadership Lead, motivate, and develop the customer service and export team. Support recruitment, onboarding, training, and ongoing development of team members. Conduct performance reviews and support individual development plans. Promote a collaborative team environment with shared accountability and continuous improvement. Act as a visible and trusted point of contact for both internal teams and customers. Cross-Functional Communication Maintain effective communication with global and regional managers, sales teams, and agents. Ensure strong two-way communication between customer service and other internal departments. Quality, Compliance & Company Values Support and maintain relevant ISO procedures and internal processes. Act as the primary point of contact for trade compliance matters, including export controls and customs procedures. Apply working knowledge of trade finance instruments such as letters of credit, export finance, guarantees, and advance payments. Actively promote the company's Safety-First culture, core values, and code of conduct. REQUIRED QUALIFICATIONS University or college degree in a relevant discipline (Business, Customer Service, Logistics, or similar), or equivalent professional experience. EXPERIENCE & SKILLS 5 year's experience in a customer service, export, logistics, or trade compliance environment. Proven experience in a team leader or senior coordinator role. Strong knowledge of customs, export controls, and international trade compliance. Excellent written and verbal communication skills. Strong commercial awareness and problem-solving ability. Continuous improvement mindset. Proficient in Microsoft Office and ERP systems. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.41bf1e1f-b16b-4260-a40a-17c77a06fd15
Job Info:
Company: ADECCO UK LTD
Position: Customer Service & Export Team Leader
Work Location: United Kingdom
Country: GB
How to Submit an Application:
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