| Position | Customer Service Manager - Portsmouth |
| Posted | 23 May 2026 |
| Expired | 22 Jun 2026 |
| Company | Portsmouth City Council |
| Location | Southsea | GB |
| Job Type | Full Time |
Latest job information from Portsmouth City Council for the position of Customer Service Manager - Portsmouth. If the Customer Service Manager - Portsmouth vacancy in Southsea matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Portsmouth City Council for the position of Customer Service Manager - Portsmouth below matches your qualifications.
Your new role
Come and join Portsmouth Homes in this fantastic role as a Customer Service Manager! You will facilitate the day to day running of the area housing offices' Customer Relations Teams to meet demand via telephone, e-mail and face to face interactions. You'll have overall responsibility for the supervision of all cash handling procedures, safety of staff handling cash and the security of cash collected.
In this role you will also recruit, train, develop and maintain a team of customer relations officers (CRO's) to provide effective customer services as a social housing landlord and ensure that PCC meets the outcomes required within the Consumer Standards when Tenants contact us. You'll work collaboratively as part of the Management Team within an Area Housing Office, but also with all other teams and departments within Portsmouth Homes and relevant teams within Portsmouth City Council, to ensure consistency of services delivered and all compliance matters are met.
The role is responsible for a team of CROs within an Area Office/s, but they also work closely with Local Housing Managers (LHMs) and carry out duties required by Senior Housing Managers (SHMs). You will work collaboratively with peers in other locations, as well as team managers in other departments within PCC in particular Finance and Transactions, Tenancy Support, Portsmouth Homes Complaints and the Repairs Support/Building Services Teams, as often the CRO team are the face of Portsmouth Homes, covering all Landlord Services.
The role is responsible for proactive staff management, including absence management and performance management including disciplinary and capability issues as well as ensuring that there are appropriate resources to meet demand at all times, and that staff work in a safe and secure manner.
For full details of what this role will involve, plus of the person we are looking for, please see the job profile attached at the bottom of the page!
About Portsmouth City Council
Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act.
We are committed to our values of respect, integrity, collaboration, inclusivity and being people-focussed. These values set out how we can contribute to the success of the council and our own success as individuals.Learn more about our values and behaviours.
Our recruitment process
Full information about our recruitment process can be found on our support for applicants' page: Support for applicants - Careers portal
You must demonstrate why you are suitable against each of the points described in the 'Who is the Person'points on the Job Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. If you apply without a detailed personal statement, it is unlikely that you will be successful.
We are a disability confident employer and Armed Forces Covenant gold standard. More information can be found atEquality, diversity and inclusion - Careers portal
You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it.
Read more about working at Portsmouth City Council and our benefits on our career's portal homepage:Careers Portal - Find jobs with Portsmouth City Council
Should you require any support in completing the application form please or call the recruitment team on
If you need additional support looking for roles, you may be eligible for help under our Connect to Work programme, for more information please visitConnect to Work - Portsmouth City Council
After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Service Manager - Portsmouth at the office Southsea above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.
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