Customer Service Manager - Weston Super Mare, Somerset, BS24 9BH at Smurfit Westrock UKI

Position Customer Service Manager - Weston Super Mare, Somerset, BS24 9BH
Posted 11 Aug 2026
Expired 10 Sep 2026
Company Smurfit Westrock UKI
Location Weston Super Mare | GB
Job Type Full Time

Job Description:

Latest job information from Smurfit Westrock UKI for the position of Customer Service Manager - Weston Super Mare, Somerset, BS24 9BH. If the Customer Service Manager - Weston Super Mare, Somerset, BS24 9BH vacancy in Weston Super Mare matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Smurfit Westrock UKI for the position of Customer Service Manager - Weston Super Mare, Somerset, BS24 9BH below matches your qualifications.

Customer Service Manager - Weston Super Mare, Somerset, BS24 9BH

Join Our Team at Smurfit Westrock!

Are you searching for a workplace that values you and your growth? At Smurfit Westrock, were committed to sustainability, employee well-being, and personal development.

About Us

We are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity.

The Role

The Customer Service Manager is responsible for leading the Customer Service Team, championing customer satisfaction, and ensuring seamless collaboration across departments. Youll be responsible for:

  • Leading and developing a high-performing internal sales team
  • Driving proactive sales strategies and achieving volume targets
  • Ensuring exceptional service standards and customer communication
  • Representing the team at key customer reviews
  • Enhancing systems and processes, including being our Cobis (OTC) super user
  • Managing complaints effectively and driving continuous improvement
  • Creating the teams goals and objectives for the department in line with the local site goals and objectives

What Youll Bring:

  • A passion for delivering outstanding customer service
  • Proven people management and leadership skills
  • Strong communication and influencing abilities
  • A knack for problem-solving and process improvement
  • Business acumen and a customer-first mindset
  • Experience with MS Office and bespoke customer systems
  • The ability to travel independently when needed

What We Offer

  • Competitive salary & benefits, including annual leave, pension, and a Cycle to Work scheme
  • Ongoing training and development opportunities
  • 24/7 confidential support for you and your family
  • Flexible working options and family-friendly policies
  • Guaranteed interview for candidates meeting essential criteria (Disability Confident Employer)

Ready to make an impact? Apply today and help us build a sustainable future together.

Smurfit Westrock reserve the right to only shortlist candidates who meet both the Essential and Desirable Criteria.

We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.

We practice equality of opportunity in employment and select the best person for the job.

Job Info:

  • Company: Smurfit Westrock UKI
  • Position: Customer Service Manager - Weston Super Mare, Somerset, BS24 9BH
  • Work Location: Weston Super Mare
  • Country: GB

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Service Manager - Weston Super Mare, Somerset, BS24 9BH at the office Weston Super Mare above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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