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Customer Service Team Leader at Eclisse UK

Position Customer Service Team Leader
Posted 13 Jun 2026
Expired 13 Jul 2026
Company Eclisse UK
Location Grantham | GB
Job Type Full Time

Job Description:

Latest job information from Eclisse UK for the position of Customer Service Team Leader. If the Customer Service Team Leader vacancy in Grantham matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Eclisse UK for the position of Customer Service Team Leader below matches your qualifications.

Summary

We are seeking a Customer Service Team Lead to join our dynamic team in Gonerby Moor, to meet the needs of our growing company. This pivotal role will enhance our customer service department, ensuring that we meet our high standards of service while fostering a supportive team environment.

We believe our customers deserve exceptional service. Through amazing customer service leadership and utilising your excellent management skills, you will nurture and grow our expert customer service team to meet our strategic objectives of customer excellence and manage a call centre.

Responsibilities
  • Critically evaluate and analyse existing operations processes and analytics to create a plan to drive customer excellence.
  • Lead, motivate, and inspire a team of expert customer service advisors (CSA's)
  • Conduct regular one-to-one meetings and team briefings to ensure alignment with objectives.
  • Provide ongoing coaching, feedback, and support to maximise team performance.
  • Ensure continuous development of staff through training to provide a great experience for our customers.
  • Effectively manage resource allocation considering seasonal patterns, trends, and strategic plans to manage team schedules and holidays to optimise coverage.
  • Use your managerial experience and knowledge of HR practices to create a harmonious and collaborative team environment that encourages excellence.
  • Foster a positive work environment that aligns with company values.
Qualifications
  • Minimum 2-3 years proven experience in a management or supervisory role within customer service.
  • Proven track record of managing teams and achieving performance targets.
  • Experience in coaching, training, and developing team members.
  • Background in handling customer complaints and service recovery.
  • Experience in human resource processes for managers, including back-to-work forms, flexible working requests, one-to-ones, performance appraisals, holiday requests, etc.
  • Proficiency in CRM systems, Microsoft Office suite, and call centre technology. Sage knowledge would be advantageous, but training will be provided as required.
  • Strong analytical and problem‑solving abilities to resolve complex issues, including excellent written and verbal communication skills for internal and external stakeholders.
  • Excellent organisational and time‑management skills with attention to detail.
  • Ability to work in a fast‑paced environment and adapt to changing priorities, and a team player, collaborating and building relationships between departments.
Our Culture

Our company culture will require you to have a willingness to roll up your sleeves and muck in, have a "let's get it done" attitude, and an ability to take ownership. Be flexible and open‑minded.

Benefits
  • EV electric charging.
  • Electric vehicle salary sacrifice scheme.
  • HSF cash plan.
  • Extra holiday for birthday.
  • Monday to Friday working 9:30‑17:00 with 30‑minute unpaid lunch.
  • Company events throughout the year.

Job Type: Full-time

Pay: From £31,000.00 per year

Experience
  • Managing a team: 2 years (required)
Work Location

In person

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Job Info:

  • Company: Eclisse UK
  • Position: Customer Service Team Leader
  • Work Location: Grantham
  • Country: GB

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Service Team Leader at the office Grantham above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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Desc: Summary We are seeking a Customer Service Team Lead to join our dynamic team in Gonerby Moor, to meet the needs of our growing company. This pivotal role will enhance our customer service department,...

Company: Eclisse UK | Location: Grantham
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