Customer Services Coordinator - Leicester at PA Housing

Position Customer Services Coordinator - Leicester
Posted 10 Jul 2026
Expired 09 Aug 2026
Company PA Housing
Location Leicester | GB
Job Type Full Time

Job Description:

Latest job information from PA Housing for the position of Customer Services Coordinator - Leicester. If the Customer Services Coordinator - Leicester vacancy in Leicester matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at PA Housing for the position of Customer Services Coordinator - Leicester below matches your qualifications.

Customer Services Coordinator - LeicesterJob Reference:BIL-002410Salary:29,870 rising to 31,139 per annum, upon successful completion of your probation periodEmployment Type:Permanent

Are you the kind of person who thrives on making things better for others?

Do you love solving problems, supporting people, and being the friendly, knowledgeable voice at the end of the phone (or webchat)? At PA Housing, were not just about properties were about people, and were on the lookout for someone who shares our passion for excellent service.

Were looking for a Customer Services Coordinator to join our brilliant team. This isnt your average customer service job this is about being a key point of contact for our residents, taking ownership of queries and providing advice, support and resolution across a wide range of housing services. If you want to work somewhere thats committed to doing things better, this could be the role for you.

Please note: This role involves working a shift pattern between Monday and Friday, 8am to 8pm, with a rota'd Saturday shift from 9am-12pm and Sunday shift 10am-2pm.

Whats in it for you?

In addition to a competitive salary, youll enjoy a range of great benefits, including:

  • High street discount schemes
  • Health cash plans
  • 26 days annual leave, increasing to 29 after three years (plus the option to buy more)
  • Flexible bank holidays use them when it suits you
  • Car leasing scheme
  • Hybrid working after your initial six-month probation period in the office, youll have the flexibility to work from home two to three days a week
  • Optional nine-day fortnight working pattern

What youll be doing

Youll play a crucial role in supporting our residents and ensuring their experience is as seamless and helpful as possible. Day-to-day, youll:

  • Respond to resident enquiries via phone, email, webchat, social media, and more
  • Resolve a wide variety of housing, repairs, and landlord-related issues as a first point of contact
  • Take ownership of customer queries, ensuring they are passed to the right teams when needed
  • Use internal systems and knowledge resources to provide consistent, accurate advice
  • Spot opportunities for service improvement and work with stakeholders to make improvements to the service
  • Support new build residents by liaising with managing agents and dealing with defect-related queries
  • Ensure customer interactions are logged correctly in our CRM system
  • Build lasting relationships with residents through outstanding service and empathy

We recommend you read the full job description to get a really good understanding of what the role entails, you can find this as a downloadable attachment at the bottom of the advert.

What were looking for

Were after someone whos proactive, caring, and always ready to go the extra mile. You dont need to know everything from day one well train and support you but ideally, youll bring:

  • Experience in a customer service role
  • Accurate record-keeping and data input skills
  • Strong IT skills, including Microsoft Office
  • Familiarity with housing management systems like Northgate (bonus, not a dealbreaker)
  • A calm and confident approach when dealing with a wide range of people and queries
  • A genuine interest in helping people and improving their experience

Were proud to offer a workplace that champions respect, integrity, and accountability. If that aligns with your values, wed love to see your application.

Ready to make a difference? Apply now and help us put people at the heart of housing.

AGENCIES: We know where you are if we need your support so please do not contact us.

To apply for this role please click on the apply button or for any enquiries please email - We reserve the right to close this job advert early if we receive a sufficient number of applications. Therefore, we advise you to apply promptly to ensure your application can be considered.

Job Info:

  • Company: PA Housing
  • Position: Customer Services Coordinator - Leicester
  • Work Location: Leicester
  • Country: GB

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Services Coordinator - Leicester at the office Leicester above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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