Customer Support Call Centre Operator at Donnelly Group

Position Customer Support Call Centre Operator
Posted 05 Jun 2026
Expired 05 Jul 2026
Company Donnelly Group
Location Dungannon | GB
Job Type Full Time

Job Description:

Latest job information from Donnelly Group for the position of Customer Support Call Centre Operator. If the Customer Support Call Centre Operator vacancy in Dungannon matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Donnelly Group for the position of Customer Support Call Centre Operator below matches your qualifications.

At the Donnelly Group we pride ourselves on the consistently high level of customer service we provide which starts the moment we receive a phone call from a customer, supplier or manufacturer. In order to support this aim we wish to recruit a full time permanent Customer Support Call Centre Operator.
The Role:
To answer and process all incoming calls made to the business/site in an efficient, courteous and timely manner and in doing so deliver an excellent customer experience.
Key Responsibilities:

  • Answer all calls as soon as it enters the system.
  • Consult with each caller, and obtain as much information as possible, so that calls are directed to the appropriate person or department on the first occasion.
  • Transfer each call to the relevant member of staff.
  • Transfer calls to the agreed Hunt Group or nominated person if the relevant member of staff is not available.
  • Take, and pass on via email to the relevant member of staff, messages giving appropriate details of the caller and reason for the call when it has not been possible to connect a call.
  • Escalate issues concerning calls not being answered to the Team Leader or directly to the relevant department manager.
  • Treat callers with respect and courtesy at all times.
  • Handle callers' personal information in line with GDPR

What We Offer
Market-leading salary plus performance-related bonus
30 days annual leave
Pension provision
Life insurance cover
Healthcare benefits: Kingsbridge Hospital Diamond Club membership, Healthshield cashback & perks, access to discounted private healthcare scheme
Cycle to Work Scheme
Long Service Awards
Enhanced maternity & paternity leave
Job security, work-life balance, and clear career progression opportunities
This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager.
Donnelly Group is an equal opportunities employer
The company reserves the right to expand the short listing criteria to facilitate the short listing process and close the vacancy when a suitable number of applicants have been received.
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Apply button below to Login/Register.


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Job Info:

  • Company: Donnelly Group
  • Position: Customer Support Call Centre Operator
  • Work Location: Dungannon
  • Country: GB

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Support Call Centre Operator at the office Dungannon above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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