Customer Support Representative at Antech Diagnostics

Job Description:

Latest job information from Antech Diagnostics for the position of Customer Support Representative. If the Customer Support Representative vacancy in Royal Leamington Spa matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Antech Diagnostics for the position of Customer Support Representative below matches your qualifications.

Customer Support Representative

Antech Diagnostics are looking for a Customer Support Representative to join our growing team on a permanent basis. In this role, you will be providing remote customer and/or technical support relating to products, equipment instillation, services, along with troubleshooting for client needs. You will be solution focused with an eye for detail to provide a smooth process for our clients. This role will suit candidates with a background in veterinary nursing or biological laboratories.

This is a 40 hours per week opportunity based at our Warwick site. You will work shifts between 9am - 6pm on a Monday to Saturday rota. Salary range is £28,000 - £34,000.

Key responsibilities and attributes include:

• Respond to customer reference lab inquiries in a timely and professional manner across multiple channels (phone, email, chat, etc.)
• Provide clear and accurate information about products, services, policies, and procedures.
• Troubleshoot customer issues, offering effective solutions and following up to ensure customer satisfaction.
• Be aware of product offering and distribute contacts to relevant teams.
• Handle customer complaints with empathy, resolve conflicts, and ensure positive resolutions.
• Escalate complex issues to higher-level support or relevant departments as necessary.
• Action and log, customer’s service additions within the reference lab e.g add-ons, cancellations etc ensuring all information logged is accurate.
• Log and action additional service requirements e.g immunotherapy ordering, monthly digital cytology charging etc.
• Contribute to continuous improvement by providing feedback on recurring issues or suggestions for process enhancements.
• Meet individual and team performance goals, including response times, resolution rates, and customer satisfaction.

Work Experience:

• RVN Degree or relevant experience is preferred. This could include veterinary receptionist or lab tech experience.
• Technical skills to troubleshoot and resolve problems with the company products and services.
• Excellent communication skills, both written and verbal with the ability to show empathy and professionalism.
• Relationship management skills, including ability to resolve difficult customer situations.
• Ability to work collaboratively with the team and internal departments to solve problems and address customer needs.
• Ability to multi-task, prioritise, and manage time effectively

Benefits:

• 5 weeks holiday + bank holidays + 1 day birthday leave
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• E-car salary sacrifice scheme
• Wellness program including: employee assistance program, eyecare voucher scheme and free annual Flu jab
• Cycle to work scheme
• Recruitment referral reward scheme
• Retail, Restaurant and Cinema discounts
• Recruitment referral reward scheme

About Antech

Antech is a leader in veterinary diagnostics, driven by our passion for innovation that delivers better animal health outcomes. Our products and services span 90+ reference laboratories around the globe; in-house diagnostic laboratory instruments and consumables, including rapid assay diagnostic products and digital cytology services; local and cloud-based data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and board-certified specialist support services.

Job Info:

• Company: Antech Diagnostics
• Position: Customer Support Representative
• Work Location: Royal Leamington Spa
• Country: GB

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Support Representative at the office Royal Leamington Spa above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.