Claims Advisor - Forecasted Volume at The Automobile Association

Job Description:

Latest job information from The Automobile Association for the position of Claims Advisor - Forecasted Volume. If the Claims Advisor - Forecasted Volume vacancy in Tunbridge Wells matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at The Automobile Association for the position of Claims Advisor - Forecasted Volume below matches your qualifications.

Location: Tunbridge Wells
Work Style: Hybrid
Salary: £24,880 plus up to 10% annual bonus
Contract: Full time – permanent
Hours: 37.5 hours over 5 days a week, Monday to Sunday shifts between 07:15am – 10:45pm

Interviews: 23rd February - 12th March
Start Date: 30th March 2026 (Please note if you have annual leave within the first 4 weeks of employment, you may be withdrawn from the process)

Do you get a kick out of solving problems?

Are you energized by speaking to customers?

Well then, we just might make your day!

You’ll become an expert in our products and someone our customers can really rely upon when they need us most. No matter what the call, your dedication to the customer will ensure they have the right product/cover, every time. You'll be working in a fast-paced environment whilst making every customer feel like the first call of the day. As our front-line force you'll be part of a team who set the tone for what our customers can expect from the AA. Some of the calls you deal with could be more complex or involve upset or distressed customers, that’s why we like to ensure that there is a strong focus on teamwork, with everyone there to back each other through any difficult situations.

We are the engine that keeps Britain moving, apply now to unleash your potential!

You’ll be working in our First Notification of Loss (FNOL) department taking inbound calls from customers, third parties or AA Breakdown members reporting a motoring incident and needing to make a claim. Day to day you’ll be: 

• Using detailed scripts to gather information from the call and apply logic to assess the best course of action 
• Proactively maintaining knowledge of products and services and learning new information to solve our customers unique queries. 
• Pushing for better by using resources, tools and systems available to offer the best customer service 
• Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service. 
•  Working in a fast-paced environment, within a team that back each other and who set the tone for what our customers can expect from our iconic brand.  
• Striving to ensure that each and every customer receives a top-class customer experience that is expected from our iconic brand! 

We’re looking for someone to become:                

A problem solver: you’ll understand incoming information and make logical decisions quickly and efficiently  

An explorer: you’ll need be curious and inquisitive; learning new information and applying it quickly 

A self-starter: you’ll be proactive taking pride and ownership in your work 

A smooth operator: you’ll cope well in pressurised situations, maintaining resilience whilst managing setbacks effectively 

Here's what we offer you:

• The opportunity to join and learn within a team that’s as driven as they are supportive
• 25 days annual leave
• 24/7 GP service
• Free breakdown membership 
• Employee discount scheme that gives you access to great discounts on healthcare, shopping, holidays and more
• Discounts on AA products including car and home insurance
• Access to employee inclusivity awareness networks
• Dedicated Employee Assistance Programme to support with mental health
• Worksave pension scheme with up to 7% employer contribution

Plus, so much more!

Job Info:

• Company: The Automobile Association
• Position: Claims Advisor - Forecasted Volume
• Work Location: Tunbridge Wells
• Country: GB

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Claims Advisor - Forecasted Volume at the office Tunbridge Wells above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.