| Position | Digital Systems Engineer |
| Posted | 24 Jun 2026 |
| Expired | 24 Jul 2026 |
| Company | Eakin Healthcare |
| Location | Newtownards | GB |
| Job Type | Full Time |
Latest job information from Eakin Healthcare for the position of Digital Systems Engineer. If the Digital Systems Engineer vacancy in Newtownards matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Eakin Healthcare for the position of Digital Systems Engineer below matches your qualifications.
ABOUT THE ROLE
The Digital Systems Engineer is a senior technical role within the Digital Systems function, acting as a primary 3rd line escalation point for the Solutions Desk and a key contributor to the continuous improvement, resilience, and security of the Eakins digital systems.
The role focuses on resolving complex incidents, improving service reliability, and ensuring that security, compliance, and operational excellence are embedded into all systems and processes. The Digital Systems Engineer works across on-premise, cloud, and hybrid environments, supporting over 900 users across multiple UK and international locations.
In addition to operational support, the role plays an active part in service optimisation, automation, standardisation, and technical delivery of Digital Systems initiatives, working closely with the Head of Digital Systems to align systems with business and regulatory requirements.
KEY RESPONSIBILITIES
Solutions Desk Escalation & Operational Excellence
Act as a 3rd line escalation point for complex and high impact incidents raised by the Solutions Desk
Lead root cause analysis and permanent resolution of recurring or systemic issues
Provide technical guidance and mentoring to 1st and 2nd line teams to improve first time fix rates and service maturity
Provide 1st/2nd line cover when required (e.g. leave cover, major incidents, project transitions)
Digital Systems & Infrastructure Management
Administer, maintain, and optimise digital systems across on-premise and cloud environments
Support and improve Microsoft Azure & 365 services including Entra ID, Intune, Exchange, Teams, SharePoint, and security/compliance tooling
Manage patching, configuration, and lifecycle activities to ensure availability, performance, and compliance
Maintain accurate technical documentation and system configuration records
Security by Design
Ensure security is embedded into all systems, changes, and improvement initiatives
Monitor, investigate, and respond to alerts from infrastructure and security monitoring platforms
Identify vulnerabilities, reduce attack surface, and escalate risks appropriately to Head of Digital Systems
Keep up to date with emerging security threats and best practices relevant to healthcare and regulated environments
Continuous Improvement & Change
Proactively identify opportunities to improve system stability, performance, automation, and user experience
Support the planning and delivery of infrastructure, security, and digital transformation initiatives
Contribute to standardisation, service improvement plans, and technical roadmaps aligned to Digital Systems strategy
Support the rollout of new systems and upgrades with a focus on operational readiness and security
Support & Collaboration
Provide on-site and remote support for servers, networking equipment, end user devices, and peripherals
Support current and future business applications, including ERP systems
Deliver knowledge sharing and training to IT colleagues and business users where appropriate
Other
To adhere to the companys Equal Opportunities policy and Dignity at work policy in all activities and to actively promote equality of opportunity wherever possible
To be responsible for your own health and safety and that of your colleagues, in accordance with the companys Health and Safety policy
To adhere to the companys Quality policy and Environmental policy
To undertake other duties as may be reasonably required
WHAT WERE LOOKING FOR
Essential
Industry recognised infrastructure or networking qualification (e.g. Microsoft, Cisco, equivalent)
Minimum 5 years experience in a 3rd line support or senior systems role
Strong experience with Windows Server (2016+), Azure (cloud & local), and VMware environments
Strong networking knowledge including TCP/IP, VPNs, and modern network architectures
Advanced administration of Microsoft Azure, 365 and hybrid identity environments
Experience with security and infrastructure monitoring platforms and alert response
Proven ability to troubleshoot complex infrastructure, identity, and application issues
Strong documentation, communication, and stakeholder engagement skills
Ability to work independently, prioritise effectively, and maintain attention to detail
Desirable
ITIL Foundation (or equivalent service management experience)
PowerShell or other scripting/automation experience
Experience supporting ERP systems (e.g. Sage X3)
SharePoint administration and site development
SQL Server querying or administration experience
KEY WORKING RELATIONSHIPS
Internal
Head of Digital Systems
Digital Systems Operations Manager
Digital Systems Security Engineer
Solutions Desk Team
External
IT suppliers, vendors, and support partners
ADDITIONAL INFORMATION
Willingness to travel to Group sites as required
Role reports to the Head of Digital Systems
Occasional out of hours and weekend work for CI initiatives and/or maintenance
COMPETENCIES
Tech Savvy
Anticipating and adopting innovations in business-building digital and technology applications.
Manages Complexity
Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Decision Quality
Making good and timely decisions that keep the organization moving forward.
Optimizes Work Processes
Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
Ensures Accountability
Holding self and others accountable to meet commitments.
Collaborates
Building partnerships and working collaboratively with others to meet shared objectives.
Communicates Effectively
Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Nimble Learning
Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
The closing date for applications is: 7 July 2026
If we receive a high volume of applications, we may close this role earlier than planned.
Skills:
Microsoft Exchange Network Support ERP Cisco Tcp/Ip Vmware
WHJS1_NI
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