| Position | Technical Support Specialist |
| Posted | 16 Jul 2026 |
| Expired | 15 Aug 2026 |
| Company | Ocho |
| Location | Belfast | GB |
| Job Type | Full Time |
Latest job information from Ocho for the position of Technical Support Specialist. If the Technical Support Specialist vacancy in Belfast matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Ocho for the position of Technical Support Specialist below matches your qualifications.
Technical Support Specialist | Cloud Security | Belfast
* Up to £65,000 salary
* Hybrid working | 3 days on-site in Belfast
* Customer-facing technical role with real ownership and depth
* Work at the cutting edge of cloud security and runtime protection
* Join a high-calibre engineering team solving genuinely hard infrastructure problems
About the Company
Our client is a fast-growing cloud security organisation operating at the forefront of runtime protection and threat detection. Their platform uses advanced sensor technology to identify and prioritise the risks that matter most across complex cloud environments, serving a growing base of enterprise customers internationally. They are backed, scaling, and building something genuinely differentiated in a competitive market. The Belfast team is central to that growth.
The Role
This is a technically deep, customer-facing support role with real scope and ownership. You will be the person enterprise customers rely on when things get complex, working across multiple channels to diagnose and resolve issues spanning cloud infrastructure, containerisation, networking, and security tooling. You will work closely with R&D and Product teams, contribute to documentation, and build lasting relationships with customers. The right person will be technically sharp, calm under pressure, and genuinely invested in the customer experience.
Key Responsibilities
* Provide accurate, timely technical support to customers via Slack, email, and chat
* Diagnose and resolve complex issues across cloud, container, and networking environments
* Escalate unresolved or critical cases to R&D or Product with clear, well-documented context
* Build strong relationships with customers and educate them on product capabilities
* Create and maintain support documentation and knowledge base content
* Log all interactions accurately within the support system
* Develop technical knowledge continuously through training and hands-on product exposure
What You'll Need
Essential:
* 1 to 3 years of experience in a technical support, technical account management, or escalation engineering role (external customer-facing)
* Strong working knowledge of cloud technologies, Linux, Kubernetes, Docker, and networking fundamentals
* Hands-on experience with MySQL, OpenSearch, and Grafana for troubleshooting and analysis
* Experience in cybersecurity with a focus on cloud environments
* Degree in Engineering, Cyber Security, or equivalent
* Fluent English, written and spoken
* Eligibility to work in the UK
Nice to Have:
* Familiarity with eBPF-based tooling or cloud-native security platforms
* Experience working in a SaaS scale-up environment
Why Apply?
* Salary up to £65,000
* Hybrid working model, 3 days on-site in Belfast
* Work on complex, real-world cloud security challenges with a technically strong team
* Direct exposure to R&D and Product, with genuine scope to shape how support is built out
* A company with strong growth trajectory and real momentum behind it
* Collaborative culture with an international team
Interested?
For a confidential conversation about this role, connect with Luke Davidson on LinkedIn or send your CV
Benefits:
Work From Home
WHJS1_NI
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Desc: Technical Support Specialist | Cloud Security | Belfast* Up to £65,000 salary* Hybrid working | 3 days on-site in Belfast* Customer-facing technical role with real ownership and depth* Work at the cut...