| Position | Head of Client Service Transformation - 12-month FTC |
| Posted | 30 Aug 2026 |
| Expired | 29 Sep 2026 |
| Company | Hanover |
| Location | Tyne and Wear | GB |
| Job Type | Full Time |
Latest job information from Hanover for the position of Head of Client Service Transformation - 12-month FTC. If the Head of Client Service Transformation - 12-month FTC vacancy in Tyne and Wear matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Hanover for the position of Head of Client Service Transformation - 12-month FTC below matches your qualifications.
Hanover are exclusively retained on a senior fixed-term contract opportunity for an experienced client/customer service transformation leader within a regulated financial services environment.
\n\nThis is an initial 12-month fixed-term contract, focused on bringing together and transforming the client/customer function across two existing business areas. The mandate is broad: improve end-to-end client journeys, create consistency across service channels, strengthen operational discipline, and deliver measurable improvements in customer outcomes.
\n\nThe successful candidate will have a strong track record of leading multi-channel customer or client service operations at scale, with clear evidence of improving customer journeys, reducing friction, embedding robust MI and governance, and driving continuous improvement across people, process, and technology.
\n\nExperience in regulated financial services is essential, ideally with exposure to Consumer Duty, complaints, vulnerable customers, operational risk, and service transformation. You will need to be comfortable operating at pace, influencing senior stakeholders, and translating insight into practical service improvements that deliver better outcomes for customers and the business.
\n\nThis would suit an individual who can quickly assess the current landscape, bring teams together around a clear target operating model, and leave behind a more joined-up, data-led and customer-centric client function.
\n\nKey experience required:
\n\nIf this sounds like you, please get in touch for a confidential conversation.
After reading and understanding the criteria and minimum qualification requirements explained in the job information Head of Client Service Transformation - 12-month FTC at the office Tyne and Wear above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.
Desc: Job DescriptionHanover are exclusively retained on a senior fixed-term contract opportunity for an experienced client/customer service transformation leader within a regulated financial services envir...
Desc: SEN Tutor - KS1 & KS2 (Primary)Location: BirtleyUp to 15 hours per week At Prospero Teaching, we work closely with Local Councils, schools, and SEND teams to support young learners who need additional...
Desc: The OpportunityAs a SEND Specialist Tutor, you will be responsible for planning and delivering tailored 1:1 lessons that meet the individual needs, abilities, and learning styles of each student.You w...
Desc: Newcastle upon Tyne | Full Time | PermanentCompetitive Salary + Excellent BenefitsHays Professional Services are delighted to be partnering with a highly successful and growing organisation to recruit...
Desc: Rewards and Benefits on Offer; Temp to Perm Opportunities available after a 6-month probation periodIdentified Manufacturing Career Path for progression including Industry lead training and developmen...