| Position | Guest Experience Team Member - Norfolk, NR31 9NE |
| Posted | 02 Jul 2026 |
| Expired | 01 Aug 2026 |
| Company | Haven |
| Location | Great Yarmouth | GB |
| Job Type | Full Time |
Latest job information from Haven for the position of Guest Experience Team Member - Norfolk, NR31 9NE. If the Guest Experience Team Member - Norfolk, NR31 9NE vacancy in Great Yarmouth matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Haven for the position of Guest Experience Team Member - Norfolk, NR31 9NE below matches your qualifications.
Position: Guest Experience Team Member
Type: Full-Time / Part-Time / Seasonal
Pay Rates: Up to12.71 per hour depending on age
Join our One Great Team here at Haven as a Guest Experience Team Member, where youll be the heart and soul of our guest and owner experience, making their stay with us feel extra special!
As a Guest Experience Team Member,youllbe interacting with guests and owners to ensure they feel welcome, valued and have everything they need for a memorable experience. From cheerful hellos to problem-solving pros,youllplay a key role in making every guests stay unforgettable.
Key Responsibilities
- Greet each guest with a friendly smile and genuine enthusiasm as they arrive at our vibrant reception area, creating an inviting atmosphere and a positive first impression.
- Listen attentively to questions or concerns, taking thoughtful action to make each interaction feel personalised and effortless.
- Collaborate with other team members to deliver smooth, seamless service that enhances every moment of the guest and owner experience.
- Actively listen to the thoughts, ideas, and feedback of our guests and owners, sharing these insights with the relevant teams to continually elevate our service.
- Create a welcoming space, ensure a clean, safe, and inviting environment where guests, owners, and visitors feel completely at home.
Requirements
- Experience in roles such as Customer Service Advisor, Reception Team Member or a similar role in guest relations or customer service is beneficial but not essential; we provide training.
- Customer focused with a passion for working with people.
- Can actively listen, communicate clearly, andmaintaina professional, friendly manner.
- Ability to handle challenges or guest complaints with patience, tact, and efficiency.
What We Offer
- An inclusive, supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities, including fully funded qualifications.
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!
How to Apply
Were committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.
To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch.
For support or adjustments during the application, contact us at:
After reading and understanding the criteria and minimum qualification requirements explained in the job information Guest Experience Team Member - Norfolk, NR31 9NE at the office Great Yarmouth above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.
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