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Income Specialist - Hackney at MTVH

Position Income Specialist - Hackney
Posted 07 Jul 2026
Expired 06 Aug 2026
Company MTVH
Location Hackney | GB
Job Type Full Time

Job Description:

Latest job information from MTVH for the position of Income Specialist - Hackney. If the Income Specialist - Hackney vacancy in Hackney matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at MTVH for the position of Income Specialist - Hackney below matches your qualifications.

Income Specialist - Hackney, E2 8AXIncome Specialist internally known as "Customer Accounts SpecialistLocation: Covering North/East London - Office Base Canalside, E2 8AXContract Type: 12 Month FTC - Covering Maternity LeaveSalary Banding: 40,447 - 42,575 Join MTVH as a Customer Accounts Advisor SpecialistAre you passionate about supporting communities and making a real difference in peoples lives? We are seeking a proactive and resilient Customer Accounts Specialist to join our team. This is a field-based role, focused on conducting home visits to support our customers, with regular court attendance and occasional office presence at our London offices (Canalside or Farringdon)Youll cover a large geographic area, travelling regularly to areas in North and East London, as well as parts of Hertfordshire, Chelmsford and other regions.If you enjoy engaging with customers and resolving their challenges with empathy and understanding, we would love to hear from you.As a Customer Accounts Specialist, your key responsibilities will be:Delivering high-quality, customer-focused income collection and enforcement services Managing all legal processes, including enforcing court judgements and attending court/eviction proceedings Negotiating payment plans and providing advice on welfare benefits (Housing Benefit, Universal Credit) Collaborating with internal teams and external stakeholders (local authorities, DWP, courts) to achieve targets and ensure effective income collection Maintaining accurate records and adhering to MTVH policies, procedures, and quality standardsWhat Youll Need to SucceedGood knowledge of debt recovery, legal frameworks, Housing Benefits, Universal Credit, and welfare benefitsExperience managing cases through legal processesStrong negotiation, communication, and listening skillsAbility to work independently, manage a high-volume workload, and perform under pressureHigh attention to detail and a problem-solving approachUnderstanding of GDPR requirements and a commitment to confidentialityPersonal resilience, self-confidence, and determinationCommitment to continuous improvement and personal developmentGood working knowledge of MS OfficeWillingness to work outside standard hours when requiredFull driving licence, access to your own vehicle, and business car insuranceWorking ArrangementsMondayFriday, 08:0018:00 (contracted up to 20:00), occasional Saturdays 09:0017:00Occasional office attendance required at either our Cambridge, Nottingham or London officesInterview Diary Date: On or around the 20 July 26To meet our commitment to providing safe, high quality services to our customers we will complete a basic evel background check with the Disclosure and Barring service, once an offer of employment is made. A new check will be carried out on a 3 yearly basis. The cost of a DBS will be paid for by the organisation and as part of our onboarding process.

Job Info:

  • Company: MTVH
  • Position: Income Specialist - Hackney
  • Work Location: Hackney
  • Country: GB

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Income Specialist - Hackney at the office Hackney above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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  Income Specialist - Hackney at MTVH
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Desc: Income Specialist - Hackney, E2 8AXIncome Specialist internally known as "Customer Accounts SpecialistLocation: Covering North/East London - Office Base Canalside, E2 8AXContract Type: 12 Month FTC -...

Company: MTVH | Location: Hackney
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