IT Desktop Support Engineer at Red Top Resources Ltd

Job Description:

Latest job information from Red Top Resources Ltd for the position of IT Desktop Support Engineer. If the IT Desktop Support Engineer vacancy in Southwark matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Red Top Resources Ltd for the position of IT Desktop Support Engineer below matches your qualifications.

First and second-line IT support role to work in a prestigious, busy FTSE 250 Head Office supporting hardware, software, and cloud services. This role includes occasional travel to other sites in the UK. Please note this is a 5 day a week on-site role in the London Bridge (SE1) area.

Main responsibilities include:

Technical Support & Service Delivery

• Provide first and second-line support for desktops, laptops, mobile devices, and peripherals.
• Troubleshoot and resolve incidents using remote support tools (e.g., SCCM, Intune, TeamViewer).
• Manage and maintain Active Directory, Microsoft 365, Teams, and Exchange Online environments.
• Administer endpoint security, patching, and compliance monitoring.
• Support audio-visual and telephony systems including Zoom and MS Teams.
• Assist with Microsoft 365 administration and collaboration tools.
• Support remote and hybrid working technologies

Helpdesk & ITIL Processes

• Operate within ITIL framework for incident, problem, and change management.
• Use ticketing systems to log, track, and resolve issues within agreed SLAs.

Training & Documentation

• Deliver IT training and awareness sessions for end-users.
• Create and maintain technical documentation and knowledge base articles.

Essential Skills & Experience required:

• At least 12 months of IT helpdesk support in a similar role
• Professional telephone manner
• Understanding of Active Directory (including Administration)
• Microsoft 365 (including user/license Administration)
• MS Teams knowledge
• Azure (Entra ID) user and group administration
• Knowledge of networking fundamentals and security practices (including Networking TCP/IP, DHCP/DNS)

Ideally you will also have the following:

• Experience with setting up and troubleshooting Zoom/Teams meetings.
• Experience with Freshservice IT service management or another leading ITSM tool.
• Software applications support
• Intune

If you meet the criteria above then we very much look forward to hearing from you

Job Info:

• Company: Red Top Resources Ltd
• Position: IT Desktop Support Engineer
• Work Location: Southwark
• Country: GB

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information IT Desktop Support Engineer at the office Southwark above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.