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IT Service Desk Analyst at Pilgrims Europe

Position IT Service Desk Analyst
Posted 12 Aug 2026
Expired 11 Sep 2026
Company Pilgrims Europe
Location Craigavon | GB
Job Type Full Time

Job Description:

Latest job information from Pilgrims Europe for the position of IT Service Desk Analyst. If the IT Service Desk Analyst vacancy in Craigavon matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Pilgrims Europe for the position of IT Service Desk Analyst below matches your qualifications.

The Vacancy
Service Desk Analyst
Department: IT
Location: Rushmere
We're looking for a customer-focused Service Desk Analyst to join our 24/7 European IT Service Desk, providing first-class technical support across Pilgrim's Europe.
What You'll Do

  • Provide IT support for incidents and service requests via phone, email and self-service channels
  • Manage and prioritise tickets to meet agreed service levels
  • Resolve issues at first point of contact wherever possible
  • Maintain accurate ticket updates and knowledge base content
What You'll Bring
  • Experience in an IT support or customer service role
  • Strong communication and customer service skills
  • Positive, flexible and collaborative attitude
  • IT qualifications or ITIL experience (desirable)
Our Story
Pilgrim's Europe produces some of the best-known and most iconic brands in the UK and Ireland, including Fridge Raiders, Rollover, Denny, Richmond, Oakhouse and Moy Park, alongside a diverse range of industry leading own-label products in categories including fresh pork, lamb and chicken, working with all the major retailers and food service outlets.
Our portfolio extends to authentic chilled and frozen ready meals, snacking ranges, added value and food service products.
Across Pilgrim's Europe we combine 20,000 of the best people in the industry, united by a shared set of core values and a passion for producing the highest quality, most delicious and innovative food, which is enjoyed by millions of people in the UK, Ireland and Europe every day. Our Pilgrim's Europe team are based in our Pilgrim's UK, Moy Park, Pilgrim's Food Masters and Pilgrim's Shared Services businesses.
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.


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Job Info:

  • Company: Pilgrims Europe
  • Position: IT Service Desk Analyst
  • Work Location: Craigavon
  • Country: GB

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information IT Service Desk Analyst at the office Craigavon above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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