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IT Service Desk Manager at Reed Technology

Position IT Service Desk Manager
Posted 25 Jan 2026
Expired 24 Feb 2026
Company Reed Technology
Location Wallsend | GB
Job Type Full Time

Job Description:

Latest job information from Reed Technology for the position of IT Service Desk Manager. If the IT Service Desk Manager vacancy in Wallsend matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Reed Technology for the position of IT Service Desk Manager below matches your qualifications.

Overview

One of our key infrastructure businesses with a HQ in Newcastle are looking to bring on a IT Service Desk Manager as part of their core IT Ops Function.

You will be involved in running a national team of service desk engineers alongside planning and delivery of their IT service across the group.

The role is 4 days on site your main location will be Newcastle.

Responsibilities
  • Formulate both short-term day-to-day and longer-term IT Service Delivery plans and identify and work on continuous improvement of the service.
  • Professionally and effectively represent Group IT to both the internal business and to all IT third party vendors and suppliers.
  • Build, develop and maintain successful, long-term relationships with as well as with Group IT senior management.
  • Understand and identify business challenges and develop strategies and solutions to deliver added value to the business.
  • Develop, own, chair and facilitate regular Service Reviews with the business and suppliers in accordance with relevant service level agreements and business priorities.
  • Supports budget related conversations on different levels.
  • Monitor supplier and IT service delivery performance and liaise with managers and customers to ensure service level agreements are met
  • Develop and maintain continuous service improvement plans.
Qualifications / Experience
  • Experience within a similar role
  • Experience managing major incidents and escalations
  • Ability to work in a fast-paced environment
  • Excellent knowledge of ITIL processes
  • Experience working with Microsoft technologies
Benefits
  • Pension Scheme
  • Hybrid working
  • Company Bonus
  • Travel Benefits

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Job Info:

  • Company: Reed Technology
  • Position: IT Service Desk Manager
  • Work Location: Wallsend
  • Country: GB

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information IT Service Desk Manager at the office Wallsend above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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