IT Support Analyst at Just IT Training Limited

Job Description:

Latest job information from Just IT Training Limited for the position of IT Support Analyst. If the IT Support Analyst vacancy in United Kingdom matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Just IT Training Limited for the position of IT Support Analyst below matches your qualifications.

.cs2654AE3A{text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt} .cs(phone number removed)E{color:#(phone number removed);background-color:transparent;font-family:Calibri;font-size:11pt;font-weight:bold;font-style:normal;} .cs162A16FE{} .cs2BB2ADCD{width:475.2pt;padding:0pt 5.4pt 0pt 5.4pt;border-top:1pt #(phone number removed) solid;border-right:1pt #(phone number removed) solid;border-bottom:1pt #(phone number removed) solid;border-left:1pt #(phone number removed) solid} .csC8F6D76{color:#(phone number removed);background-color:transparent;font-family:Calibri;font-size:11pt;font-weight:normal;font-style:normal;} .csD99B1BE3{text-align:left;margin:0pt 0pt 8pt 0pt;line-height:(phone number removed);list-style-type:disc;color:#(phone number removed);background-color:transparent;font-family:Arial;font-size:10pt;font-weight:normal;font-style:normal} .csCE7B0CED{color:#(phone number removed);background-color:transparent;font-family:Arial;font-size:11pt;font-weight:normal;font-style:normal;}

IT Support Analyst

Up to £28,000 DOE

South West London

The role

Interested in working for a company that heavily promotes organic growth?!

This is a position where no 2 days will be the same and where opportunity and growth comes easily to those that strive for it.

Key duties

• Respond to customer queries raised face-to-face, by email or by phone, accurately identifying the urgency, impact and priority of a call, troubleshooting as far as possible, and gathering information.
• Gather information on and distribute unassigned tickets across the team in a timely manner to ensure tickets are dealt with quickly by the right people
• Provide on-site support in our remote offices (currently in Bromley, Bristol, Cheltenham, Plymouth and Northallerton) according to a rota, with visits to other offices if and when necessary.
• Investigate hardware and software issues to identify the cause and possible workarounds, aiming to identify solutions where possible. Escalate issues to third-line support, vendors, or to other teams where necessary.
• Resolve tickets in a timely manner, keeping the customer updated at all stages of the process.
• Image laptops and desktops using SCCM.
• Create and manage user accounts using Active Directory and MS Exchange and Office 365.
• Provide clear communication to the team to ensure that knowledge of issues and fixes is shared.
• Respect confidentiality of customer information and promote adherence to security policies.
• Maintain accurate records of IT assets

Skills required

• Essential: experience with Windows 10, Windows 11, Microsoft Office, Office365, Active Directory administration, Exchange administration, laptop hardware, desktop hardware, printer hardware, networking basics.
• Must have CompTIA certifications at least one part
• Ideal: Software packaging, OS deployment (SCCM) and PowerShell.

Company overview

Our client is a leading specialist in providing integrated marketing amongst other things. With over 800 employees in the business you will provide support across offices in and around London.

Their belief in people is the driver behind everything they do. The company strives to attract talented IT engineers that are specialists in their fields. Our client has created an environment where people can share their knowledge and experiences which helps grow their engineers professionally.

In addition to this commitment, talent and sheer hard work gets noticed and rewarded.

For them technology is at the forefront of their business but they also understand that it is the people they employ that brings this to life.

Benefits

• Working hours will be 37.5 hours a week during standard business hours 9am - 5.30pm
• Base salary will be up to £28k
• 25 days' annual leave
• Opportunity to be a part of a large group of experienced Engineers where you have a clear and structured career path
• Continual professional development plans
• Excellent benefits such as company pension/healthcare/season ticket loan
• Access to onsite gym

Job Info:

• Company: Just IT Training Limited
• Position: IT Support Analyst
• Work Location: United Kingdom
• Country: GB

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information IT Support Analyst at the office United Kingdom above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

  GCP/AWS Engineer at Hamilton Barnes

Posted: 2 minutes ago

Desc: Platform/DevOps Engineer Role - GCP.. We’re looking for a hands-on Platform / DevOps Engineer with deep experience running production workloads on Google Kubernetes Engine (GKE). This role is for som...

Company: Hamilton Barnes | Location: United Kingdom

---

  Lead Developer - Work from Home at Inara

Posted: 2 minutes ago

Desc: Contract Lead Full Stack Engineer (Python, Node, React) Rate: £500 - £550 per day (Inside IR35) Location: UK Remote Start: ASAP Duration: 3 to 6 months initially We’re supporting a growing technolo...

Company: Inara | Location: United Kingdom

---

  Lead Software Engineer - Homeworking at Inara

Posted: 2 minutes ago

Desc: Contract Lead Full Stack Engineer (Python, Node, React) Rate: £500 - £550 per day (Inside IR35) Location: UK Remote Start: ASAP Duration: 3 to 6 months initially We’re supporting a growing technolo...

Company: Inara | Location: United Kingdom

---

  Lead Software Engineer - Homeworking / Work from Home at Inara

Posted: 2 minutes ago

Desc: Contract Lead Full Stack Engineer (Python, Node, React) Rate: £500 - £550 per day (Inside IR35) Location: UK Remote Start: ASAP Duration: 3 to 6 months initially We’re supporting a growing technolo...

Company: Inara | Location: United Kingdom

---

  Senior Lead Software Engineer at Inara

Posted: 2 minutes ago

Desc: Contract Lead Full Stack Engineer (Python, Node, React) Rate: £500 - £550 per day (Inside IR35) Location: UK Remote Start: ASAP Duration: 3 to 6 months initially We’re supporting a growing technolo...

Company: Inara | Location: United Kingdom

---