ITSM Service Manager - DV Cleared at CBSbutler Holdings Limited trading as CBSbutler

Position ITSM Service Manager - DV Cleared
Posted 05 Mar 2026
Expired 04 Apr 2026
Company CBSbutler Holdings Limited trading as CBSbutler
Location Newton | GB
Job Type Full Time

Job Description:

Latest job information from CBSbutler Holdings Limited trading as CBSbutler for the position of ITSM Service Manager - DV Cleared. If the ITSM Service Manager - DV Cleared vacancy in Newton matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at CBSbutler Holdings Limited trading as CBSbutler for the position of ITSM Service Manager - DV Cleared below matches your qualifications.

ITSM Service Manager

+ Long term project

+ High security clearance required

+ Fully onsite in North West

+ £600 to £700 per day - Inside IR35

+ DV Cleared

Overview

The ITSM Service Manager is responsible for managing and delivering security services across IT projects and live environments. The role focuses on protecting systems, data, and services while ensuring security is embedded into project delivery-not bolted on at the end.

We're looking for an experienced Service Manager to take ownership of IT service delivery across a fast-paced, business-critical environment. This role sits at the heart of operations - ensuring services are stable, performant and continuously improving.


The Role

As Service Manager, you'll be responsible for end-to-end service management, aligning IT delivery with business needs while driving best practice across ITSM processes.


Key Responsibilities
  • Own and manage IT services across their full lifecycle
  • Lead ITSM processes including Incident, Problem, Change and Service Request Management
  • Ensure SLA and KPI targets are defined, monitored and achieved
  • Chair CAB meetings and oversee change governance
  • Drive service improvement initiatives and CSI plans
  • Act as the key escalation point for major incidents
  • Produce service reports and present performance insights to stakeholders
  • Manage third-party suppliers and ensure contractual service obligations are met

Experience Required
  • Proven experience in a Service Manager or IT Service Delivery role
  • Strong working knowledge of ITIL / ITSM frameworks
  • Experience managing SLAs, OLAs and supplier performance
  • Background in leading major incident management
  • Ability to engage and influence senior stakeholders
  • ITIL certification (v3 or v4) desirable

Job Info:

  • Company: CBSbutler Holdings Limited trading as CBSbutler
  • Position: ITSM Service Manager - DV Cleared
  • Work Location: Newton
  • Country: GB

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information ITSM Service Manager - DV Cleared at the office Newton above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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