L&D Team Leader at HeadFirst B.V.

Job Description:

Latest job information from HeadFirst B.V. for the position of L&D Team Leader. If the L&D Team Leader vacancy in Luton matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at HeadFirst B.V. for the position of L&D Team Leader below matches your qualifications.

Location: Hybrid (Luton base + occasional on‑site in Stevenage)
Contract: Permanent

Salary: Competitive +Attractive Benefits Package
Clearance: Must be eligible for Security Clearance (SC)

About the Opportunity

Guidant Global has partnered with a long‑standing defence customer, MBDA, to deliver an exciting new Learning & Development Administration Managed Service. As part of this brand‑new team build, we’re looking for a highly organised, people‑focused L&D Team Leader to oversee the day‑to‑day operation of this high‑profile service.

You’ll lead a team of six L&D Coordinators, ensure the successful delivery of more than 16,000 training bookings per year, and act as the key operational link between the client, their employees, and suppliers. If you thrive in fast‑paced environments, love bringing structure to complexity, and enjoy developing people, this role is for you.

What You’ll Be Doing:

Team Leadership & Coaching

• Lead, support and mentor a team of up to 6 L&D Coordinators
• Run regular 1:1s, identify development needs, and build capability
• Ensure strong coverage and balanced workload across the team

Operational Delivery

• Oversee daily workflow: training requests, enrolments, cancellations, rebookings
• Monitor SLAs, data integrity and service quality
• Step in to support hands‑on admin work when required
• Improve SOPs, processes and reporting workflows

Client & Supplier Interaction

• Act as the primary operational contact for the client’s L&D Advisor
• Lead weekly and monthly service review meetings
• Deliver MI, performance insights and risk updates
• Support supplier‑related queries with the Supplier Relationship Manager

Continuous Improvement

• Drive QA standards across the service
• Encourage team innovation and smarter ways of working
• Contribute to the set‑up and evolution of this new service line

Essential Skills & Experience

• 3+ years in operations, managed services or service delivery
• Experience leading and developing people
• Strong analytical skills and organisational capability
• Excellent written communication
• Proficient in Excel and PowerPoint
• Eligibility for Security Clearance (SC)

Desirable

• Experience in L&D or training administration
• MSP/shared services background
• Project management exposure
• Defence/public sector experience
• Comfortable working in high‑volume, process‑driven environments

About You

• You’re someone who:
• Leads with warmth, clarity and accountability
• Thrives balancing people leadership with hands‑on delivery
• Has an eye for quality, accuracy and continuous improvement
• Enjoys working collaboratively in a supportive team
• Is flexible, adaptable and comfortable with hybrid working
• Can travel to Stevenage when required for on‑site trainer support or client meetings

Why Join Guidant Global?

At Guidant, part of the Impellam Group, we foster a culture of innovation, ownership, collaboration and staying human. You’ll join a new service at an exciting moment, with real opportunity to influence processes, shape delivery, and grow your career.

We’re building a team that cares about doing great work, supports each other, and delivers meaningful impact.

Ready to Apply?

If you're passionate about people leadership, operational excellence, and delivering an exceptional learning experience for a major UK defence organisation, we’d love to hear from you.

Job Info:

• Company: HeadFirst B.V.
• Position: L&D Team Leader
• Work Location: Luton
• Country: GB

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information L&D Team Leader at the office Luton above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.