| Position | Network Support Analyst |
| Posted | 2025 July 04 |
| Expired | 2025 August 03 |
| Company | Context Recruitment Ltd |
| Location | Harrogate, North Yorkshire | GB |
| Job Type | Full Time |
Latest Job Information from Company Context Recruitment Ltd as position Network Support Analyst. If Job Vacancy Network Support Analyst in Harrogate, North Yorkshire matches your criteria, please send your latest application/CV directly through the latest and most updated job site Jobkos.
Every job may not be easy to apply for, because as a new candidate / prospective employee must meet several qualifications and requirements according to the criteria sought by the Company. Hopefully the career information from Context Recruitment Ltd as the position Network Support Analyst below matches your qualifications.
2nd Line Technical Support Analyst
Hybrid role - 2 days per week on site, 3 days WFH
A hugely exciting opportunity has arisen with a leading Managed Services Provider offering significant opportunity for progressing your career.
This client has rapidly expanded from acquisition and organic growth, and they are now seeking an ambitious technical support analyst to join their 2nd line technical support team. They specialise in providing Cloud, Connectivity, UC & Collaboration services to a vast range of Enterprise scale businesses.
You will be a part of a motivated and experienced technical team; this role will require you to provide a high level of IT support for several clients where service is a priority. You must have excellent communication and relationship building skills with the ability to resolve technical issues inline with agreed SLAs.
Role Responsibilities:
- Offer a high level of support to a variety of clients, assisting with 2nd line technical issues
- Ensure incidents are resolved in line with SLAs
- Escalate any unresolved issues to 3rd Line support
- Ensure internal documentation is developed and maintained
- Develop technical knowledge, have a desire to learn and progress your technical career. Eventually taking on further responsibilities
Role Requirements:
- Experience in a 1st/2nd line technical support role
- Cisco Networking knowledge
- Some knowledge of switches, routers and firewalls
- An understanding of VoIP telephony solutions
- Knowledge of virtualisation or storage solutions would be beneficial, but not a must have
- Knowledge around server technologies
- AD / Entra ID, Exchange OR Citrix experience would be beneficial
- Ideally previous experience working in an MSP environment although certainly not a requirement
In return, our client is offering a competitive basic of up to £30k DoE + benefits.
Hours of work:
Monday to Thursday 9am-5:30pm
Friday 9am-3:30pm
After reading and understanding the criteria and minimum qualification requirements explained in the job information Network Support Analyst at the office Harrogate, North Yorkshire above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.
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