Network Support Engineer at Annapurna

Job Description:

Latest job information from Annapurna for the position of Network Support Engineer. If the Network Support Engineer vacancy in London matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Annapurna for the position of Network Support Engineer below matches your qualifications.

Operations Support Engineer – Networks / Wireless Infrastructure (L2/L3)

Location: London (Hybrid – Farringdon base)

Salary: Up to£37,000

Working Pattern: Monday to Friday

A leading UK connectivity and infrastructure provider is looking for an Operations Support Engineer to join its growing Network Operations team.

The Role

You’ll play a key role in supporting and maintaining large-scale wired and wireless network environments, ensuring strong uptime, fast incident resolution, and excellent service delivery.

This is a hands-on L2/L3 support role covering Private 4G/5G, DAS, Wi-Fi and core networking technologies, working across both remote support and on-site technical activities.

You’ll collaborate closely with engineering teams, offshore support partners, vendors, and customers to keep critical infrastructure operating at peak performance.

Key Responsibilities

• Own and resolve L2/L3 incidents through ITSM platforms, ensuring SLA adherence
• Troubleshoot network faults across wireless, switching, routing, and infrastructure environments
• Carry out remote diagnostics and coordinate on-site maintenance activities
• Support hardware swaps, firmware upgrades, patching, and system changes
• Perform root cause analysis and implement preventative fixes
• Maintain accurate CMDB, network documentation, and operational runbooks
• Improve monitoring, alerting, and incident response processes
• Work with third-party vendors and escalation partners to drive timely resolution
• Support onboarding of new customer sites and operational readiness for deployments
• Provide clear stakeholder communication during incidents and service events

Technology Environment

• Enterprise Networking: Routing, Switching, VLANs, VPNs, QoS
• Wireless: Wi-Fi, Private LTE / 4G / 5G
• DAS / Small Cells / Mobile Infrastructure
• Monitoring: SolarWinds, PRTG, Zabbix, Prometheus
• ITSM / OSS Platforms: ServiceNow, Helix, CMDB tools

What They’re Looking For

• Proven experience in a Network Operations / Technical Support / Service Assurance role
• Strong troubleshooting skills across networking and wireless environments
• Experience managing incidents end-to-end in a live production environment
• Comfortable working with field engineers, offshore NOCs, and external suppliers
• Understanding of ITIL processes and structured service management
• Strong communication skills with technical and non-technical stakeholders
• Able to prioritise multiple issues in a fast-paced operational setting

Why Join?

• Work on some of the UK’s most visible and technically challenging environments
• Exposure to cutting-edge wireless and connectivity technologies
• Strong career growth in a fast-scaling infrastructure business
• Hybrid working with excellent benefits package
• High-impact role supporting critical national connectivity services

Benefits

• 25+ days holiday + bank holidays
• Pension
• Private Medical Insurance
• Life Assurance & Income Protection
• Enhanced family leave policies
• Flexible / Hybrid working
• Gym & wellbeing support
• Cycle to Work scheme
• Recognition programmes and long-service awards

Job Info:

• Company: Annapurna
• Position: Network Support Engineer
• Work Location: London
• Country: GB

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Network Support Engineer at the office London above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.