Operations Lead at Aviva

Job Description:

Latest job information from Aviva for the position of Operations Lead. If the Operations Lead vacancy in United Kingdom matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Aviva for the position of Operations Lead below matches your qualifications.

Health Operations Lead

Contract – 3 months

Location - Norwich, London or Eastleigh (Hybrid)

Inside IR35

PAYE /Umbrella Rate: National £440 – £600 per day | London £510 - £700 per day

Are you someone who thrives in high‑performing tech environments and enjoys leading teams through major change?

This role is perfect for you if you’re confident directing technical operations, enjoy solving complex issues at pace, and want to shape how a brand‑new platform runs from day one.

A bit about the job

• Actively managing the operational integrity of Health platforms; ensure all aspects of the platform are managed, secure and resilient such that continuity of service to the Customer is maintained within agreed risk, control and cost parameters and frameworks
• Define and agree service levels for Aviva Health applications and infrastructure (SLA, KPI)
• Matrix management of resources within and external to the Health CIO function, including Aviva business stakeholders and SMEs, external SI partners, external SaaS solution suppliers, wider Aviva functions (e.g. CISO, Risk)
• Ensuring delivery of change into production is appropriately proven and compliant with Business Protection Controls, IT Standards and agreed service levels
• Ensure compliance with Business Protection Controls, IT Standards, SLAs/OLAs through proactive management and monitoring of platform services, capacity, technical risks, data protection/infosec risks
• Drive delivery of essential maintenance and technical remediation to maintain/improve integrity and performance of platforms
• Accountable for direct management of platform incidents; working within agreed incident measures and processes to build productive working relationships with Business Stakeholders, Major Incident Teams and incident resolvers to rapidly recover and stabilise services to the customer
• Defining and delivering operational reporting to demonstrate operational performance within agreed targets

What we’re looking for

• Proven experience leading technical teams (Engineering/DevOps) in large organisations
• Strong background in IT operations and high‑availability systems
• Experience in Health or Financial Services (Life, Pensions, or Insurance)
• ITIL certified
• Calm, decisive approach during incidents and deployments

Nice to have: Experience working in Agile environments and exposure to Salesforce.

Why this role matters

• Your impact will be felt immediately as the new Health platform goes live.
• Through your guidance, our systems will stay secure, stable, and responsive for customers.
• Your ideas will help shape how we manage and improve our services going forward.
• And you’ll join a supportive team that values collaboration, trust and the strengths you bring.

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences.

Excited but not sure you tick every box? Even if you don’t, we’d still encourage you to apply.

We also consider all forms of flexible working, including part‑time and job‑share options.

We flex locations, hours and working patterns to suit our customers, the business and you. Most of our people smart‑work, spending at least 50% of their time in an Aviva office each week.

We’d love you to apply online. If you need a different way to apply, or have questions, please contact me at

Job Info:

• Company: Aviva
• Position: Operations Lead
• Work Location: United Kingdom
• Country: GB

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Operations Lead at the office United Kingdom above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.