Operations Manager at DCA Recruitment

Job Description:

Latest job information from DCA Recruitment for the position of Operations Manager. If the Operations Manager vacancy in Cranleigh matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at DCA Recruitment for the position of Operations Manager below matches your qualifications.

Operations Manager - Used Car Sales

Reports to: Managing Director / General Manager

The Role

This is a hands-on Operations Manager role responsible for keeping used car operations running smoothly, profitably, and without friction. The focus is on protecting margin, controlling preparation costs, and ensuring issues are resolved quickly and do not repeat.

You will take full ownership of stock flow, vehicle preparation, problem cars, and escalated customer issues. Acting as the central point between buying, sales, preparation, contractors, and aftersales, you will reduce operational problems so they do not disrupt sales performance or customer experience.

Key Responsibilities

Stock and Margin Control

You will manage the full vehicle lifecycle from purchase to sale, ensuring stock moves efficiently and accurately. This includes monitoring stock ageing, taking ownership of delayed or problem vehicles, and challenging unnecessary preparation spend to protect margin.

Vehicle Preparation and Contractors

Control all preparation and mechanical work, managing third-party contractors to agreed cost, quality, and turnaround standards. You will identify repeat faults, rework issues, and underperforming suppliers, sourcing alternatives where needed.

Problem Vehicles and Quality Issues

Take ownership of vehicles with repeated faults or post-sale failures, deciding the most commercially sensible resolution and feeding recurring issues back into buying and preparation standards.

Customer Complaints and Aftersales

You will handle escalated customer complaints and complex aftersales issues, acting as the decision-maker on remedies in line with consumer law and company policy. Outcomes must be fair, consistent, and commercially sound.

Warranty and Cost Control

You will monitor warranty claims and aftersales costs, challenge declined claims where appropriate, identify trends, and recommend operational changes to reduce future issues.

Process and Reporting

Maintain clear operational processes and accurate systems, producing regular reports on stock ageing, preparation backlogs, problem vehicles, complaints, and aftersales costs, using data to drive continuous improvement.

Skills and Experience

Proven experience in used car operations, service management, or automotive operations

Strong understanding of vehicle preparation, mechanical processes, and cost control

Experience managing third-party contractors and supplier performance

Confident handling customer complaints and difficult conversations

Commercially minded, organised, and comfortable taking full accountability

Personal Attributes

Calm under pressure and solutions-focused

Strong communicator with the confidence to challenge

Pragmatic, decisive, and commercially aware

Job Info:

• Company: DCA Recruitment
• Position: Operations Manager
• Work Location: Cranleigh
• Country: GB

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Operations Manager at the office Cranleigh above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.