| Position | Operations Manager |
| Posted | 28 Jun 2026 |
| Expired | 28 Jul 2026 |
| Company | Integrated Care 24 |
| Location | Norwich | GB |
| Job Type | Full Time |
Latest job information from Integrated Care 24 for the position of Operations Manager. If the Operations Manager vacancy in Norwich matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
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Operations Manager
Join to apply for the Operations Manager role at Integrated Care 24.
This range is provided by Integrated Care 24. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay rangeDirect message the job poster from Integrated Care 24.
We’re IC24, a not-for-profit social enterprise providing high-quality Integrated Urgent Care (IUC) across the South and East of England. Every year, we deliver care to millions of patients through our 111, Clinical Assessment, and Face-to-Face Urgent Care Services.
We’re proud of our values - Innovation, Care, Respect and Excellence - and they’re at the heart of everything we do. Our purpose is simple: to make sure every patient gets the right care, at the right time, in the right place.
Our Face-to-Face (F2F) services are a vital part of that mission, providing urgent care out of hours when patients need it most. We’re a team that cares deeply about people –our patients and our colleagues – and we’re looking for a leader who shares that passion.
The roleAs Operations Manager – Face-to-Face Integrated Urgent Care Services, you’ll take day-to-day responsibility for our clinical and non-clinical out-of-hours teams across Norfolk. You’ll manage Team Managers and oversee a workforce of around 100 colleagues, including clinicians, receptionists, drivers, and admin teams.
You’ll be accountable for ensuring our OOH sites run safely, efficiently and in line with contractual, quality and regulatory standards. That means managing rotas, performance, budgets and resources – while keeping patient experience, colleague engagement and operational excellence front and centre.
This is a hands‑on leadership role. You’ll spend time on‑site with your teams, ensuring they feel supported, valued and motivated. You’ll lead by example – engaging with frontline colleagues, building strong working relationships, and creating a culture where everyone understands the part they play in delivering excellent patient care.
You’ll also work closely with our clinical and quality leads to identify improvements, develop new ways of working and drive continuous service enhancement. Externally, you’ll represent IC24 with local system partners, helping to strengthen integration across urgent and primary care pathways.
What you’ll needWhen you join IC24, you’ll be part of a team that’s made to be brave – where your ideas are valued, your growth is supported and your wellbeing matters.
We’ll offer you:
If you’re a hands‑on, people-focused operations leader who can inspire teams and deliver excellence in a busy out-of-hours environment, we’d love to hear from you.
Apply now and help us continue to deliver outstanding urgent care when it matters most.
If you have any questions, or would like an informal chat before applying – please feel free to reach out to our Recruitment Partner – or our Head of F2F Services – .
Safeguarding statementWe have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage.
We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals, and other under‑represented groups. We’re dedicated to creating an inclusive environment where everyone feels they belong.
If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team at .
Employment detailsAfter reading and understanding the criteria and minimum qualification requirements explained in the job information Operations Manager at the office Norwich above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.
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