Job Description:
Latest job information from Recruitment Robin Ltd for the position of Operations Manager. If the Operations Manager vacancy in Stoke on Trent matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Recruitment Robin Ltd for the position of Operations Manager below matches your qualifications.
A growing visitor attraction in the heart of Stoke-on-Trent is looking for an experienced Operations Manager to take full ownership of the day-to-day running of the park and play a key role in shaping how the business develops as it continues to grow.
This is a highly visible, hands-on role where you will manage teams, resolve issues, and maintain high standards across the visitor experience, while overseeing front-of-house operations, leading and developing a large diverse team, collaborating closely with other departments, and driving performance against key KPIs.
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As the Operations Manager, your key responsibilities will be:
- Take full ownership of the day-to-day operations, ensuring all areas are fully staffed, open, and operating to a high standard.
- Lead and manage a front-of-house team of approximately 40 staff across catering and guest services.
- Work closely with Operations Supervisors to develop team structure, performance, and capability.
- Collaborate effectively with the Head Keeper and wider teams to ensure smooth park operations across all departments.
- Maintain consistently high standards of guest experience, safety, and service delivery.
- Manage and resolve operational issues quickly and effectively to minimise disruption.
- Plan for seasonal peaks, busy periods, and events to ensure full operational readiness.
- Take ownership of key KPIs including guest satisfaction, complaint resolution, staff retention, health and safety compliance, operational efficiency, and revenue performance.
- Provide clear daily and weekly reporting to senior management, highlighting risks, performance, and improvements.
- Drive continuous improvement across all areas of park operations.
The Operations Manager will have the following skills and attributes:
- Proven experience in an operations management role within a visitor attraction, leisure, hospitality, or retail environment.
- Strong track record of managing teams across multiple functions or departments.
- Demonstrated ability to deliver consistently against KPIs, including guest experience and operational performance.
- Experience managing high-volume trading periods, seasonal demand, and live events.
- Strong understanding of health and safety compliance and best practice.
- Experience with budgets, cost control, and commercial reporting.
- Excellent leadership and people management skills, with the ability to motivate and develop teams.
This is a full-time, permanent role working Monday to Friday as well as some weekends, bank holidays and peak trading periods.
The role offers competitive pay up to £65,000 depending on experience, along with the opportunity to take real ownership of park operations and progress into a senior leadership position as the business grows.
Appointment will be subject to DBS clearance, right to work checks and satisfactory references.
If this sounds like the Operations Manager position for you, click apply now to send us your CV!
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We are an equal opportunities employer and welcome applications from any individual regardless of their sex, marital or civil partnership status, sexual orientation, pregnancy and maternity, gender reassignment, race, colour, ethnic or national origins, religion or belief, disability or age. All applications will be considered on merit.
Job Info:
- Company: Recruitment Robin Ltd
- Position: Operations Manager
- Work Location: Stoke on Trent
- Country: GB
How to Submit an Application:
After reading and understanding the criteria and minimum qualification requirements explained in the job information Operations Manager at the office Stoke on Trent above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.
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