operations manager at Sigma Consulting Group

Job Description:

Latest job information from Sigma Consulting Group for the position of operations manager. If the operations manager vacancy in London matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Sigma Consulting Group for the position of operations manager below matches your qualifications.

OPERATIONS MANAGER

Location: London (Hybrid) Salary: £45,000 + Equity Job Category: Hybrid Job Type: Full Time Department: Operations

About Zenrox

Zenrox Healthcare UK is an AI-powered marketplace connecting healthcare facilities with medical equipment suppliers. Our operations team ensures seamless transactions, strong supplier performance, and exceptional customer experience across our platform.

The Opportunity

As our Operations Manager, you will build, streamline, and optimize the operational backbone of our marketplace. Youll design processes for supplier onboarding, order management, issue resolution, and quality assurance ensuring flawless execution as Zenrox scales across the UK healthcare sector.

What Youll Do

• Design and implement end-to-end marketplace operational workflows
• Manage supplier onboarding from verification to activation
• Oversee full order lifecycle: quote aggregation, supplier coordination, order tracking, and payment processes
• Establish SLAs and performance metrics for suppliers and internal teams
• Build issue resolution workflows and act as the escalation point for operational challenges
• Monitor marketplace health metrics (response times, fulfillment rates, satisfaction scores)
• Implement quality assurance processes to maintain high platform standards
• Collaborate cross-functionally with Sales, Customer Success, Compliance, and Engineering
• Develop operational playbooks, SOPs, and training materials
• Identify process bottlenecks and drive continuous improvement initiatives
• Manage operational systems and tools (CRM, order management, communication platforms)

What You Bring

• 4+ years experience in operations management, ideally in marketplace, e-commerce, or B2B platforms
• Strong process design, workflow mapping, and optimization expertise
• Data-driven decision-making mindset
• Excellent project management and multistakeholder coordination skills
• Calm, structured approach to urgent operational issues
• Strong communication skills across suppliers, customers, and internal teams
• Experience building new processes from the ground up
• Stakeholder management experience across multiple organizations

Ideal Background

• Marketplace operations (Amazon, eBay, B2B marketplaces)
• Healthcare supply chain, procurement, or medical device distribution
• SaaS operations or vendor management
• Lean/Six Sigma methodologies
• Experience scaling operations in an early-stage startup
• Familiarity with workflow automation tools

Why Join Zenrox

Foundational operations role with significant equity Shape operational strategy and processes from the ground up Work with AI technology that automates complex procurement tasks Opportunity to build and lead the operations team as we grow Direct impact on customer satisfaction and marketplace quality

To Apply

Submit your CV and a brief description of an operational challenge youve solved at: Use subject line: Operations Manager Application (Your Name)

Job Info:

• Company: Sigma Consulting Group
• Position: operations manager
• Work Location: London
• Country: GB

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information operations manager at the office London above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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