Latest job information from Spotify for the position of Senior Manager, User Research - Core Experience. If the Senior Manager, User Research - Core Experience vacancy in London matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
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We design Spotify’s consumer experience—end to end, moment to moment, across every screen, platform, and partner integration. Our mission is to make listening feel effortless, personal, and joyful for billions of users around the world. That means turning complexity into clarity across hundreds of touchpoints—from our mobile and desktop apps to the smart speakers, TVs, cars, and integrations where Spotify shows up every day. If it touches a consumer, we shape it. We bring deep insight into human behavior, design, and technology to craft experiences that feel intuitive, expressive, and unmistakably Spotify.The Core Experience team shapes the mobile app used by millions of listeners every day. This is where discovery, playback, personalization, and everyday listening come together. As part of Experience Design, User Research plays a critical role in ensuring we deeply understand the people behind the streams — and turn those insights into clear product and design decisions.We’re looking for a Senior Manager to lead a team of User Researchers focused on Spotify’s core mobile experience. You’ll guide strategy, elevate craft, and ensure research meaningfully shapes some of the most visible and complex product work at Spotify. This is a pivotal moment for the discipline as AI reshapes how research is conducted and applied — and we’re looking for a leader who can help us navigate that shift thoughtfully and responsibly.
What You’ll Do
Lead and develop a team of User Researchers setting clear direction, coaching and supporting their career development, and collaborating with with your fellow UR leads on our discipline’s strategy
Define and drive the user research strategic agenda for the studio by identifying the most important knowledge gaps, prioritizing work in partnership with Design and Product leaders, and ensuring research is connected to the decisions that matter most
Co-create user experience and product strategy with senior stakeholders across the studio, translating user insights into strategic recommendations that influence company/strategic-level decisions
Act as a senior partner to Design, Product, and Data Science leads building strong collaborative relationships at all levels and representing user needs with clarity and conviction, supporting your team in doing the same
Lead the team's approach to AI-augmented research: model what excellent orchestration of AI tools looks like, guide the team through responsible adoption across the research workflow, and hold the line on the quality and trust standards that keep our work credible
Steward a high bar for user research craft ensuring the team's output is timely, trustworthy, and genuinely impactful, not just fast
Drive the communication and activation of foundational insights, including how findings are structured to be discoverable and usable by both human and AI stakeholders
Partner with User Research leads across the Mission on shared strategy, standards, tooling, and discipline development
Who You Are
An experienced people manager with a strong user researcher background, you know what excellent research looks like and you know how to help others get there
You can co-create a research roadmap tied to product initiatives, translate ambiguous problem spaces into clear research questions, and connect findings to strategic decisions with confidence
You understand how AI is transforming user research workflows and what it means for the discipline's identity and value. You’re active in leading your current team through this encouraging experimentation, moving tools from exploration to standardization thoughtfully, all while maintaining and honing your and their human judgment
You’re a master of your craft with a broad and deep methodology range, strong judgment about when to go fast and when to go deep, and a track record of research that has moved the needle on real decisions
You can tell a story that lands regardless of the audience, from a product team to a senior leadership forum, and in artifacts that live in an AI-accessible knowledge environment
You invest in your people's growth, take team health seriously, and lead with transparency and trust
You build buy-in, navigate competing priorities with grace, and are known as a collaborative and honest partner at every level of the organization
Where You'll Be
This role is based in London or Stockholm.
We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home.
Job Info:
Company: Spotify
Position: Senior Manager, User Research - Core Experience
Work Location: London
Country: GB
How to Submit an Application:
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