Senior Ticketing Systems Support Officer at The Royal Household

Job Description:

Latest job information from The Royal Household for the position of Senior Ticketing Systems Support Officer. If the Senior Ticketing Systems Support Officer vacancy in London, Greater London matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at The Royal Household for the position of Senior Ticketing Systems Support Officer below matches your qualifications.

It's enabling the team to sell up to 20,000 tickets each day

It's becoming part of something special, and it's helping millions enjoy magnificent buildings and works of art. This is what makes working for Royal Collection Trust so different.

People from all over the world come to visit Buckingham Palace, The Royal Mews, Windsor Castle and the Palace of Holyroodhouse. Our Ticketing and Sales team play a vital part in every visitor's experience, handling thousands of calls and helping to sell over two million tickets each year.

As Senior Ticketing Systems Support Officer, you'll own the day-to-day administration of our ticketing platform, lead technical improvements and providing support for staff across all sites.

Key Responsibilities:

• Deliver first and second-line technical support to Tessitura users, troubleshooting software, hardware and payment-device issues and reporting complex faults as needed.
• Oversee end-to-end configuration of ticketing products from individual visitor tickets to school and group sessions, ensuring on-sale deadlines are met and offerings are optimised for revenue and visitor experience.
• Lead the design, testing and refinement of ticketing rules and supervise quality checks by the support team.
• Deliver user training and induction for team members.
• Produce sales and performance analyses, maintain marketing-ready databases, and drive continuous improvements through UAT and innovation projects.

Working in a place where learning and development is the norm, you'll have the opportunity to grow your skills. But most importantly of all, knowing that you're playing a part in providing an exceptional visitor experience will inspire and motivate you.

Job Info:

• Company: The Royal Household
• Position: Senior Ticketing Systems Support Officer
• Work Location: London, Greater London
• Country: GB

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Senior Ticketing Systems Support Officer at the office London, Greater London above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.