| Position | Service Delivery Manager - Product - Milton Keynes |
| Posted | 2025 October 04 |
| Expired | 2025 November 03 |
| Company | MIB |
| Location | Milton Keynes, South East | GB |
| Job Type | Full Time |
Latest Job Information from Company MIB as position Service Delivery Manager - Product - Milton Keynes. If Job Vacancy Service Delivery Manager - Product - Milton Keynes in Milton Keynes, South East matches your criteria, please send your latest application/CV directly through the latest and most updated job site Jobkos.
Every job may not be easy to apply for, because as a new candidate / prospective employee must meet several qualifications and requirements according to the criteria sought by the Company. Hopefully the career information from MIB as the position Service Delivery Manager - Product - Milton Keynes below matches your qualifications.
Service Delivery Manager - Product - Milton KeynesAbout MIBAt MIB our people are passionate about making roads safer by getting uninsured and hit-and-run drivers off our roads. Working in partnership with the Police, Insurers and Government our collective aim is to make it a thing of the past but, until that's accomplished, we're here to compensate victims quickly, fairly and compassionately. Last year we helped more than 34,000 people struck by uninsured and hit-and-run drivers and paid over £400 million in compensation to support victims rebuild their lives.
About the role Drive service excellence at the heart of MIB - lead the delivery of our products and services, ensure they run smoothly and meet customer needs, and champion continuous improvement to help us end uninsured driving for good. Key Responsibilities Manage the daily delivery of MIB products and services, ensuring seamless deployment of changes into the live environment with a continuous improvement mindset. Lead a skilled operational team, guiding them in the delivery of change, in the resolution of complex issues, queries and complaints across a range of specialised areas
Track KPIs and SLAs, proactively identifying issues and implementing corrective actions to maintain high service standards.Ensure services are delivered within agreed budgets and resource allocations
Build and maintain strong relationships with key internal and external stakeholders, suppliers, and partners
Work closely with finance, audit, and other internal teams to align service delivery with customer needs and strategic goals
Own service-specific operational risks, identifying, reporting and managing/mitigation
Ensure compliance with all relevant regulatory, legal, data protection (including GDPR), and governance frameworks, including the development and management of first-line assurance activities
Manage supplier, partner, and third-party agreements in collaboration with Legal and Procurement teams
Support the delivery of MIB strategic goals where relevant
Skills and Experience Experience in product management or service delivery roles, with exposure to multiple products with complex and diverse stakeholders
Proven experience across the full service lifecycle
Strong understanding of governance frameworks, including audit and first-line assurance
Demonstrated ability to lead and develop high-performing teams
Strong stakeholder relationship management and communication skills
Significant planning, prioritisation and time management capability
Experience delivering SLAs for critical services
Creative problem-solving skills and a proactive mindset
Clear and concise written and verbal communication
Innovative thinker - able to use all available resources to get to the right result Job Title: Service Delivery Manager - Product Salary: £60,000 - £65,000Grade: 12Working Hours: 35Working Pattern: Monday - Friday Office Location: Milton Keynes Job Type: Permanent IT kit supplied to you£320 (before tax) start up allowance
Hybrid working (2 days in the office per week) from our Milton Keynes office, MK14Other Benefits include: Contributory Group Stakeholder Personal pension scheme Life Assurance Employee Incentive Scheme 25 days holiday (plus public holidays) Holiday purchase scheme Sports and Social Club24/7 Employee Assistance Programme Free access to online tools to support mental and physical health Enhanced maternity, paternity and adoption leave 1 volunteer day each year and charity matched funding scheme
We believe in a workplace where everyone can be themselves. Through our different ideas, personalities and experiences, we redefine what is possible every day. And regardless of your colour, age, race, gender, sexual orientation or anything else you consider yourself to be, there is a place for you at MIB. A place where you can bring your best self to work every day.So, if you think big, love a challenge and want to make a difference to people's lives, we want to hear from you.
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