| Position | Service Desk Engineer |
| Posted | 10 Aug 2026 |
| Expired | 09 Sep 2026 |
| Company | Redgate Software |
| Location | Cambridge | GB |
| Job Type | Full Time |
Latest job information from Redgate Software for the position of Service Desk Engineer. If the Service Desk Engineer vacancy in Cambridge matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Redgate Software for the position of Service Desk Engineer below matches your qualifications.
hackajob is collaborating with Redgate Software to connect them with exceptional professionals for this role.
\nAt a glance
\nLocation: Cambridge
\nIn-office expectation: 3 days per week
\nEmployment type: Permanent
\nSalary: £35,000-£40,000
\nWhy this role exists
\nRedgate’s people rely on technology that just works and this role is central to making that happen. As our Service Desk Engineer, you’ll be the first point of contact for IT support across the business, keeping things running smoothly and making sure everyone can do their best work. It’s a role with real ownership: you’ll resolve issues, spot patterns, improve processes, and contribute to wider infrastructure projects. If you care about delivering excellent support and want to grow your technical skills in a thoughtful, collaborative environment, this is a great fit.
\nAbout Redgate
\nRedgate brings together people who want to do their best work in an environment built on trust, accountability, and collaboration.
\nWe build solutions that help data professionals securely manage the data and databases that their organisations depend on, a space that’s only becoming more critical as systems scale, data regulations increase, and AI adoption accelerates.
\nWhy join our engineering team?
\nReal technical variety - New starter onboarding, hardware deployment, infrastructure troubleshooting, service automation, and project work - you're doing actual technical work, not just processing tickets.
\nA team that listens to you - Work in a focused team where your ideas for improvement are actively sought, and there's space to develop real technical depth.
\nAbout the role
\nThis is a hands-on technical support role with variety, impact, and room to grow. You’ll own 1st and 2nd line support for internal users, logging, triaging, and resolving issues across devices, applications, and infrastructure. But it’s more than a ticket queue: you’ll identify trends, contribute to IT projects, and help shape how support is delivered at Redgate.
\nFirst point of contact for IT issues across the business, with a focus on first-touch resolution
Troubleshooting and resolving issues across Microsoft 365, Intune/Autopilot, Entra ID, networking, and AV equipment
Identifying recurring themes and proposing process improvements to the Technical Operations team
Contributing to infrastructure projects and new starter onboarding
Maintaining accurate asset records and support documentation
What makes you a great fit
\nExperience in a similar IT support role, with strong analytical and problem-solving skills
Confident supporting Microsoft environments including M365, Intune/Autopilot, Entra ID, and Active Directory
Familiarity with an ITSM platform such as Halo, Zendesk, or similar
Clear communicator who can explain technical concepts to non-technical colleagues
Someone who takes initiative, spots opportunities to improve, and follows through
What we offer
\nSalary range:£35,000-£40,000
Hybrid working, home and Cambridge office
Monthly wellbeing allowance and generous paid time off
Genuine investment in learning, development, and career progression
Private health insurance
Full benefits details available on our website
What happens next
\nYour application will be reviewed by a person; we don’t use AI or automated tools to assess applications. Every profile is read by one of our Talent Partners.
You’ll hear back within a few days, whether it’s a next step or a no, we aim to respond promptly so you’re not left wondering.
Our interview process is straightforward and consistent, you’ll find more detail on our typical hiring process below, so you know what’s coming and why.
Belonging at Redgate
\nWe believe that people do their best work in an environment built on respect, fairness, and trust and that diverse perspectives lead to better outcomes. Redgate is an equal opportunity employer, and we make hiring decisions based on skill, potential, and alignment with our values.
\nYou can read more about how we approach belonging and inclusion at Redgate on our Belonging at Redgate page.
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