Position | Service Excellence Team Leader |
Posted | 2025 July 17 |
Expired | 2025 August 16 |
Company | SF Recruitment |
Location | West Midlands | GB |
Job Type | Full Time |
Latest Job Information from Company SF Recruitment as position Service Excellence Team Leader. If Job Vacancy Service Excellence Team Leader in West Midlands matches your criteria, please send your latest application/CV directly through the latest and most updated job site Jobkos.
Every job may not be easy to apply for, because as a new candidate / prospective employee must meet several qualifications and requirements according to the criteria sought by the Company. Hopefully the career information from SF Recruitment as the position Service Excellence Team Leader below matches your qualifications.
Customer Service & Call Centre, Office Support, Sales
£30k - 35k per year Coventry, West Midlands, England PermanentOffice Based
SF have partnered with an organisation in CV6 who are looking for a Client Relationship Manager/Service Excellence Team leader to join the team.
Salary: up to £35,000 Working pattern: full time Monday to Friday
Responsibilities will include:
Leadership - Lead and manage a team responsible for meter repatriation, MAP communication, and scheduling returns. - Own the full lifecycle of meter asset returns, from return inbound to final return to MAPs. - Implement robust processes to ensure timely returns within 30-day UKMF guidelines.
MAP Relationship Management - Act as the primary point of contact for Meter Asset Providers (MAPs). - Resolve disputes and discrepancies relating to asset condition, location, or timeliness. - Maintain an updated contact matrix for MAPs and ensure smooth information exchange.
Client Relationship Management - Act as the primary point of contact for clients. - Resolve disputes and discrepancies relating to asset condition, location, or timeliness. - Maintain updated service contracts in line with process and client requirements and ensure smooth information exchange. - Produce internal and external reports to monitor performance KPI's.
Regulatory Compliance & Reporting - Ensure all activities comply with the UK Metering regulations and contractual SLAs. - Provide accurate, timely reports on asset movements, exceptions, and compliance metrics. - Collaborate with compliance and regulatory teams to support audits and data submissions.
Scheduling & Logistics Oversight - Oversee the planning and scheduling of meter returns, coordinating with logistics teams. - Monitor exceptions, delays, and returns-in-error to drive continuous improvement.
Team Development - Coach and develop team members, fostering accountability and knowledge of regulatory obligations. - Ensure training on industry changes, data handling, and systems.
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