| Position | Service Support Assistant - Milton Keynes |
| Posted | 2025 October 04 |
| Expired | 2025 November 03 |
| Company | MIB |
| Location | Milton Keynes, South East | GB |
| Job Type | Full Time |
Latest Job Information from Company MIB as position Service Support Assistant - Milton Keynes. If Job Vacancy Service Support Assistant - Milton Keynes in Milton Keynes, South East matches your criteria, please send your latest application/CV directly through the latest and most updated job site Jobkos.
Every job may not be easy to apply for, because as a new candidate / prospective employee must meet several qualifications and requirements according to the criteria sought by the Company. Hopefully the career information from MIB as the position Service Support Assistant - Milton Keynes below matches your qualifications.
Service Support Assistant - Milton KeynesAbout MIBAt MIB our people are passionate about making roads safer by getting uninsured and hit-and-run drivers off our roads. Working in partnership with the Police, Insurers and Government our collective aim is to make it a thing of the past but, until that's accomplished, we're here to compensate victims quickly, fairly and compassionately. Last year we helped more than 34,000 people struck by uninsured and hit-and-run drivers and paid over £400 million in compensation to support victims rebuild their lives.
About the role
Our Service Support Assistants provide customers with first level support through taking calls and handling the resulting incidents or service requests, using the incident management and request fulfilment processes, in line with service objectives Key Responsibilities Administer registration accounts for Client Company Services. This is to include:Enabling new requests and renewals for accounts after a full review
Disabling accounts where they are no longer appropriate
Unlocking accounts and user access when appropriately requested via email
Deal with general account enquires
Suspending accounts when requested or appropriate
Escalating customer Incident tickets to technical support where necessary
To ensure that access to systems are carried out in line with current security policies
To ensure that any potential breaches identified are reported
Progress 1st line calls, keeping customers updated, according to the commitments in the customers' SLALogging customer calls as tickets in a clear, concise and professional manner, ensuring all the necessary details are accurately captured
Monitoring customer support requests submitted via email
Complete Third Party Access requests and provide responses as password protected documents
Complete 4th Directive requests and manage enquiries
Skills and ExperienceLogical problem-solving approach is essential
Concise and accurate written and verbal communication skills
Professional and confident telephone manner
Customer Service experience essential
Basic knowledge of Microsoft OfficeJob Title: Service Support Assistant Salary: £24,300Grade: 7Working Hours: 35 per week 9am to 5pm Monday - FridayJob Type: permanent
Office Location: Milton Keynes IT kit supplied to you£320 (before tax) start up allowance Other Benefits include: Contributory Group Stakeholder Personal pension scheme Life Assurance Employee Incentive Scheme 23 days holiday (plus public holidays) Holiday purchase scheme Sports and Social Club24/7 Employee Assistance Programme Free access to online tools to support mental and physical health Enhanced maternity, paternity and adoption leave 1 volunteer day each year and charity matched funding scheme
We believe in a workplace where everyone can be themselves. Through our different ideas, personalities and experiences, we redefine what is possible every day. And regardless of your colour, age, race, gender, sexual orientation or anything else you consider yourself to be, there is a place for you at MIB. A place where you can bring your best self to work every day.So, if you think big, love a challenge and want to make a difference to people's lives, we want to hear from you.
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