Servicing Agent Customer Arrears Support Team - Marlow, SL7 1YL at Kensington Mortgages

Position Servicing Agent Customer Arrears Support Team - Marlow, SL7 1YL
Posted 14 Mar 2026
Expired 13 Apr 2026
Company Kensington Mortgages
Location Marlow | GB
Job Type Full Time

Job Description:

Latest job information from Kensington Mortgages for the position of Servicing Agent Customer Arrears Support Team - Marlow, SL7 1YL. If the Servicing Agent Customer Arrears Support Team - Marlow, SL7 1YL vacancy in Marlow matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Kensington Mortgages for the position of Servicing Agent Customer Arrears Support Team - Marlow, SL7 1YL below matches your qualifications.

Servicing Agent Customer Arrears Support Team - Marlow, SL7 1YL

We're Hiring: Servicing Agent Customer Arrears Support Team

Location: Remote UK-based only

Start Date: Monday, 18th May 2026

Working Hours: Monday to Friday, 09:00 17:30

Salary: Up to £26,000 25 days holiday excellent benefits

About Kensington Mortgages

Part of the Barclays Group, Kensington Mortgages has been a leader in specialist mortgage solutions for over 25 years. We're proud to help customers secure mortgages when traditional lenders say no that's the Kensington Difference.

We're fully authorised by the Financial Conduct Authority and committed to delivering service with integrity and care.

Your Role

As a key member of our Customer Arrears Support Team, you'll support customers experiencing payment difficulties or arrears. Your focus will be on understanding their individual circumstances, offering empathetic guidance, and identifying tailored solutions to help avoid litigation.

Key Responsibilities

  • Assess customer financial situations and vulnerabilities to recommend appropriate solutions (e.g. payment arrangements, forbearance).
  • Handle high volumes of calls and transactions with professionalism and empathy.
  • Resolve complex queries and guide customers through the pre-litigation process.
  • Prioritise workloads to meet service standards.
  • Ensure compliance with internal policies and FCA regulations.
  • Act as the first point of contact for customer enquiries, resolving issues promptly and effectively.

What You'll Need

  • 1-2 years' experience in mortgage arrears is essential.
  • Strong understanding of the arrears process and customer vulnerability.
  • Confident in objection handling and problem resolution.
  • Skilled in negotiation, income/expenditure assessments, and tailored support.
  • Excellent verbal and written communication skills, especially in challenging situations.
  • Ability to navigate multiple systems while engaging with customers.

Why Join Us?

At Kensington Mortgages, our people are at the heart of everything we do. We offer:

  • A supportive environment that values professional growth and work-life balance.
  • An inclusive culture that celebrates diversity in all its forms.
  • Equal opportunities for all, regardless of gender, race, identity, ethnicity, or sexual orientation.

Ready to Make a Difference?

If you're passionate about helping customers and want to be part of a team that truly values your contribution we'd love to hear from you.

Apply today and become part of the Kensington Mortgages family, making a real impact in our customers' lives.

Important Information

  • Start date: Monday, 18th May 2026
  • Please avoid booking annual leave during the first 7 weeks to ensure full participation in training.
  • All offers are subject to background checks including DBS, credit, and Right to Work.
  • To use digital Right to Work checks, you'll need a valid passport. Otherwise, you'll need to visit our Marlow, Buckinghamshire office to present ID.

Why Join Kensington Mortgages

At Kensington Mortgages, we believe our employees are the heart of our success. We are committed to creating a supportive and flexible work environment that values personal growth, professional development and a healthy work-life balance

Our inclusive culture respects and celebrates diversity in all its forms, ensuring that everyone feels welcome, valued and understood. We recognise and appreciate differences in thinking, learning styles, gender, race, identity, ethnic origins and sexual expression.

We are an inclusive, neurodiversity-friendly employer committed to creating a supportive environment where all employees can thrive

At Kensington Mortgages, our people are our greatest asset. We offer:

  • A supportive and flexible work environment.
  • Opportunities for personal growth and professional development.
  • A culture that celebrates diversity, inclusion, and neurodiversity.
  • A workplace where everyone feels valued, respected, and empowered.

Ready to make a difference?

If you're passionate about providing an exceptional service and want to join a team that values your contributions we'd love to hear from you

Apply today and be part of the Kensington Mortgages family and help us to continue making a positive impact in the lives of our customers.

Important Information

Please note, all offers of employment for this role are subject to a series of background checks, including criminal (DBS), credit and Right to work checks.

To take advantage of digital Right to work checks you must hold a valid passport, alternatively you must be prepared to come into Marlow to show ID

Job Info:

  • Company: Kensington Mortgages
  • Position: Servicing Agent Customer Arrears Support Team - Marlow, SL7 1YL
  • Work Location: Marlow
  • Country: GB

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Servicing Agent Customer Arrears Support Team - Marlow, SL7 1YL at the office Marlow above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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