Shift lead - Food - Devizes Sf - Devizes, Wiltshire at Marks & Spencer

Job Description:

Latest job information from Marks & Spencer for the position of Shift lead - Food - Devizes Sf - Devizes, Wiltshire. If the Shift lead - Food - Devizes Sf - Devizes, Wiltshire vacancy in Wiltshire matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Marks & Spencer for the position of Shift lead - Food - Devizes Sf - Devizes, Wiltshire below matches your qualifications.

Shift lead - Food - Devizes Sf - Devizes, WiltshireEveryone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.

Summary

Team Support Manager

All the details

Working Pattern

Week 1

Monday 05:00–13:00
Tuesday 05:00–13:00
Wednesday 05:00–13:00
Thursday 05:00–13:00
Saturday 05:00–13:00

Week 2

Sunday 06:00–14:00
Monday 05:00–13:00
Wednesday 05:00–13:00
Thursday 05:00–13:00
Friday 05:00–13:00

Purpose of the Shift Lead role

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill. and to lead the floor in the absence of the Colleague Manager
Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager

Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening

Allocate resource effectively to deliver a quick payment experience

Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times

Coordinate the team to deliver a clean, safe and well-presented store

Play their part in creating a great team atmosphere that is inclusive of everyone

Role model great Customer Service

Role model the M&S behaviours and Colleague Expectations across the store

Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues

Support nearby stores if operationally required

Responsible for being a key holder and answering call outs as required

Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.

Purpose

• Duty Manage in the absence of the next level Leader when required
• Champion new ways of working within stores through an open mindset and positive attitude
• Leads colleagues in delivery of task prioritising customer first
• Plans, allocates and follows through on delivery of task to a consistent standard across the store
• Drives on the job productivity
• Supports colleagues through coaching and feedback
• Uses MI to take action to drive performance
• Helps maintain a safe and legal environment for colleagues and customers
• Supports the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often

Key Accountabilities

• Delivers great standards and service by putting the customer first
• Acts on customer feedback to deliver improvement
• Ensures the delivery of brilliant basics
• Coach the team to deliver excellent standards of product presentation
• Supports the delivery of plan A
• Provides regular and timely feedback to line manager to support colleague performance
• Supports with the training and coaching of colleagues maximising digital tools and channels
• Identifies colleagues for recognition and celebrate success within the store
• Provides feedback to BIG to improve colleague experience
• Supports the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities and takes action
• Role models new ways of working through the use of digital tools
• Allocates resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively
• Delivers operational excellence ensuring all processes and tasks are delivered in line with business expectation
• Maintains a safe and legal store environment
• Supports visual merchandising updates across all launches, events and campaigns

Key Capabilities

• Understands how M&S operates, it’s strategy, future and the role they play
• Effectively manages own reactions and responses around change
• Helps colleagues to develop by listening, asking questions and giving feedback to encourage reflection and different thinking
• Sets performance objectives for self in conjunction with line manager and in line with business plans
• Takes accountability for planning and managing own work efficiently to ensure objectives are met
• Treats all colleagues the fairly, understanding that different people will provide different perspectives and have different needs
• Builds positive relationships by being a good listener and getting to know people by establishing a connection
• In control of their own reactions and considers how to share their perspective to create better reaction for team

Technical Skills/ Experience

• Support the delivery of excellent customer service and KPI’s across the store
• Good level of digital capability and can access and utilise relevant systems
• Good knowledge of the commercial operation, brilliant basics and operational excellence
• Current working knowledge of all VM principles
• A good communicator with the ability to build relationships and work within a team
• A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing
• Maintain high presentation standards, attention to detail and deliver on time, right first time
• Interpret data relevant to the role
• Demonstrates flexibility and adaptability to change

Key Relationships and Stakeholders

• Customers
• Colleagues
• Store Leadership
• BIG

Job Info:

• Company: Marks & Spencer
• Position: Shift lead - Food - Devizes Sf - Devizes, Wiltshire
• Work Location: Wiltshire
• Country: GB

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Shift lead - Food - Devizes Sf - Devizes, Wiltshire at the office Wiltshire above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

  Adult Learning Partnerships & Engagement Officer at Wiltshire College & University Centre

Posted: 2 days ago

Desc: Adult Learning Partnerships & Engagement OfficerLocation: TrowbridgeSalary: £26,543 per yearAre you a proactive, commercially minded professional with experience in adult learning, employer engagement...

Company: Wiltshire College & University Centre | Location: Wiltshire

---

  Assistant Team Manager at Wiltshire Council

Posted: 6 days ago

Desc: Assistant Team Manager - Chippenham, Wiltshire, United KingdomSalary:46,142 - 48,226 per annumPlus 10% Market PlussageHours per week:37 hoursInterview date:Wednesday 24 June 2026Join our Dynamic Child...

Company: Wiltshire Council | Location: Wiltshire

---

  Young Person and Parent & Baby Support Worker at Wiltshire Council

Posted: 6 days ago

Desc: Young Person and Parent & Baby Support Worker - Salisbury, Wiltshire, United KingdomSalary:24,862.50 - 25,116.00 Per annum after probationHours of work: 37.5 hours per week on a rota with flexibility...

Company: Wiltshire Council | Location: Wiltshire

---

  KS1 Teacher at Wiltshire Council

Posted: 6 days ago

Desc: KS1 Teacher - Salisbury, Wiltshire, United KingdomSalary: MPR or UPR (depending on experience)Hours of work: Full time Contract type: PermanentThis is not a Wiltshire Council vacancy therefore pleas...

Company: Wiltshire Council | Location: Wiltshire

---

  Apprenticeships and Talent Development Officer at Wiltshire Council

Posted: 6 days ago

Desc: Apprenticeships and Talent Development Officer - Wiltshire, United KingdomSalary:Grade F - 39,152 - 41,771 per annum (rising by annual increments to 41,771) + 10% trainer allowance, rising to 15% afte...

Company: Wiltshire Council | Location: Wiltshire

---