Software Technical Support Engineer at Enso Recruitment

Job Description:

Latest job information from Enso Recruitment for the position of Software Technical Support Engineer. If the Software Technical Support Engineer vacancy in Belfast matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Enso Recruitment for the position of Software Technical Support Engineer below matches your qualifications.

Enso Recruitment are delighted to be once again partnered with one of Northern Irelands most successful software teams who are currently going through a period of rapid growth, to recruit for the role ofSoftware Technical Support Engineer in Belfast.

As a Software Technical Support Engineer, you will be an integral part of both the customer and development teams, working collaboratively in an agile environment to provide first class customer support. You will be the connection between our internal teams and our valued customers, providing insight, technical knowledge, and communication in a professional manner.

The Role

• Create/identify Support SLAs
• Identify Support requirements relating to defined SLAs.
• Become familiar with the operations and deployments of the products.
• Plan and execute on Issue and Support priorities.
• Handle customer Incidents as per the defined processes.
• Design, build, source systems, tools, and processes to meet Support needs.
• Outline and define Support requirements for Delivery and Operations
• Work with agile development processes and take ownership for aspects of Support requirements by putting appropriate methods and tools in place.
• Troubleshoot configuration, environmental and software issues and help identify solutions to restore customer service.
• Work with our support tools in helping triage and address issues raised
• Advocate for additional tooling or processes with a view to optimisation and improvement.

The Skills

• Degree level education in a relevant discipline or equivalent experience
• 4+ years experience in a support or development environment involving significant DevOps and/or Support responsibilities
• Experienced in at least one of the main cloud technologies AWS, Azure, RedHat, GCP, IBM Cloud
• Experience of building and implementing CI/CD pipelines
• Strong working knowledge of Linux
• Experience using Jira Service Management (JSM) to manage incidents, requests, and change processes
• Previous experience of Support tools and Service Desks
• An understanding or experience of high availability, business continuity and disaster recovery solutions in the cloud

The Package

• Hybrid working
• Salary: £38,000-£45,000
• Share options
• Pension
• Private Medical Insurance
• Free Car Parking

To find out more about this opportunity, hit Apply or reach out to a member of the Enso Recruitment team today!

WHJS1_NI

Job Info:

• Company: Enso Recruitment
• Position: Software Technical Support Engineer
• Work Location: Belfast
• Country: GB

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Software Technical Support Engineer at the office Belfast above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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