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Specialist I, Technical Support, Third party at Payroc

Position Specialist I, Technical Support, Third party
Posted 16 Jun 2026
Expired 16 Jul 2026
Company Payroc
Location United Kingdom | GB
Job Type Full Time

Job Description:

Latest job information from Payroc for the position of Specialist I, Technical Support, Third party. If the Specialist I, Technical Support, Third party vacancy in United Kingdom matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Payroc for the position of Specialist I, Technical Support, Third party below matches your qualifications.

Title
Specialist I, Technical Support, Third Party
Contact Center
Reports To
Sr. Manager, Technical Support
About Payroc
Payroc is a global payments technology company helping businesses get paid, grow faster, and operate smarter. From powerful POS systems to seamless online and mobile payment solutions, we equip merchants with the tools they need to succeed in today's fast-moving commerce landscape.
At Payroc, our culture is built around people who lead with grit, take ownership, and are not afraid to be a boss when it comes to driving results. We believe the best solutions start when we listen first to our customers, our partners, and each other so we can deliver payment experiences that truly make a difference for the businesses we serve.
We are a team that moves quickly, thinks entrepreneurially, and celebrates big wins together. If you are energized by building relationships, solving real business problems, and creating opportunities for yourself and your clients, Payroc is the kind of place where you can make an impact and grow your career.
Position Overview
The Technical Support Specialist is at the forefront of delivering exceptional service to our merchants, partners, and resellers. In this role, you will be the go-to expert for merchants and partners seeking technical support for terminals and gateways used in credit card and ACH processing. Your mission is to provide effective solutions, bridge knowledge gaps, and proactively identify opportunities to help merchants maximize their revenue potential.
As a Technical Support Specialist, you will also take ownership of ensuring customer satisfaction by leveraging your in-depth knowledge of terminals and payment solutions. You will deliver training, assist with troubleshooting, and escalate issues to the appropriate teams when necessary. Empowered with the responsibility and authority to drive customer satisfaction, you will play a key role in upholding Payroc's reputation for exceptional service and partnership support.
Duties and Responsibilities

  • Provide client support via email and telephone
  • Process all technical enquiries, orders, and general administration timely and accurately
  • Coach customers to be product experts so they become increasingly self-sufficient
  • Take the appropriate action to ensure customer expectations are fully delivered
Qualifications
  • Prior experience where you can demonstrate your passion for technical support
  • Able to work on own initiative as well as part of a team
  • Strong written and oral communication skills
  • Effective administration, planning, and organization skills with strong attention to detail and accuracy
  • Ability to work in a fast-paced environment to provide top-level customer support Computer literate (Word, Excel, Microsoft Outlook)
Working Conditions
  • Extensive desk-based work involving prolonged periods using a computer and sitting for extended periods.
  • Frequent interaction with team members, leaders, subject matter experts, internal stakeholders, and cross-functional partners to support learning intake, coordination, and project execution.
Equality
At Payroc we are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individuals' qualifications without regard to race, color, religion, national social or ethnic origin, sex, age, physical, mental, or sensory disability, sexual orientation or any other status protected by the laws regulation in the location we operate. Payroc does not tolerate discrimination or harassment based on any of these characteristics. Payroc is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
Compensation and Benefits
Our compensation reflects the cost of labor across several U.S. geographic markets. Actual compensation may vary based on a number of factors, including location, job-related knowledge, skills, and experience. Depending on the position offered, additional forms of compensation - such as bonuses, incentives, or equity - may also be included as part of the total compensation package. We offer a comprehensive range of benefits to support your overall well-being, both personally and professionally. These may include medical coverage, financial benefits, and wellness support tailored to your needs.
Candidate Privacy Notice
We are committed to protecting the privacy and security of personal information provided to us during the recruitment and hiring process. Our Candidate Privacy Notice explains how we collect, use, store, and protect your personal data when you apply for a role with us. This notice applies to all job applicants and candidates, including those located in the European Economic Area (EEA), the United Kingdom, Canada, and other applicable jurisdictions. You can find our Candidate Privacy Notice on our Careers Page under FAQs.
Note to Agencies
Payroc does not accept resume submissions from agencies outside of existing agreements. Please do not send unsolicited resumes to Payroc HR or to Payroc employees. Payroc is not responsible for any fees associated with unsolicited resume submissions.
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.

Benefits:
Work From Home


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Job Info:

  • Company: Payroc
  • Position: Specialist I, Technical Support, Third party
  • Work Location: United Kingdom
  • Country: GB

How to Submit an Application:

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