Supporter Services Officer - Permanent - Full Time at Sense

Position Supporter Services Officer - Permanent - Full Time
Posted 22 Jun 2026
Expired 22 Jul 2026
Company Sense
Location London | GB
Job Type Full Time

Job Description:

Latest job information from Sense for the position of Supporter Services Officer - Permanent - Full Time. If the Supporter Services Officer - Permanent - Full Time vacancy in London matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Sense for the position of Supporter Services Officer - Permanent - Full Time below matches your qualifications.

Supporter Services Officer - Permanent - Full TimeID: 316045Job Specialism: Non-FrontlineLocation: LondonSalary: 33,296 (inclusive of inner London weighting)Closing Date: Sunday, 5th July 2026About the Role

We're looking for a passionate and organised Supporter Services Officer to join our Fundraising and Marketing team! This is a full time, permanent role based in London on a hybrid vacancy.

This is a varied and rewarding role where you'll be the first point of contact for many of our supporters, helping to ensure they feel valued, informed and connected to our work. You'll handle supporter enquiries, process donations, maintain accurate records, and work closely with colleagues across the organisation to deliver an outstanding supporter experience.

Key ResponsibilitiesDelivering Excellent Supporter Care
  • Act as the first point of contact for supporter and customer enquiries via phone, email and post.
  • Deliver a friendly, professional and responsive service to supporters and prospective supporters.
  • Record supporter interactions accurately and ensure enquiries are resolved within agreed timescales.
  • Support colleagues to maintain consistently high standards of supporter care.
Gift Processing and Database Management
  • Process donations, direct debits, legacy income, cash and cheque payments accurately and efficiently.
  • Maintain supporter records using Microsoft Dynamics CRM.
  • Support Gift Aid processing and ensure data quality standards are maintained.
  • Work closely with colleagues to ensure fundraising data is recorded accurately.
Building Relationships Across Sense
  • Develop strong relationships with colleagues across Fundraising and Marketing and the wider organisation.
  • Share supporter feedback to help improve campaigns, communications and supporter journeys.
  • Support the development and improvement of processes, procedures and reporting.
  • Assist with projects and initiatives that enhance supporter engagement and service delivery.
About You

We're looking for someone who is passionate about delivering excellent customer service and enjoys building positive relationships.

You'll have:

  • Experience working in a busy customer service, supporter care or fundraising environment.
  • Experience handling sensitive or complex enquiries professionally and confidently.
  • Experience using a CRM database such as Microsoft Dynamics.
  • Strong administrative and organisational skills with excellent attention to detail.
  • Excellent written and verbal communication skills.
  • Strong IT skills, including Microsoft Word, Excel and Outlook.
  • A proactive and collaborative approach to work.
  • A commitment to inclusion, diversity and the values of Sense.

Experience within a charity fundraising environment would be advantageous.

Why Join Sense?

At Sense, you'll be part of a supportive and collaborative team that is passionate about making a difference. We offer opportunities for learning and development, flexible working arrangements, and the chance to contribute to life-changing work that supports disabled people with complex needs across the UK.

If you're passionate about delivering outstanding supporter experiences and want to play a vital role in helping Sense achieve its mission, we'd love to hear from you.

Our values

Our values shape the way we behave and work alongside disabled people with complex needs to break down barriers.

  • We're creating change
  • We're always learning
  • We're better together
To apply

Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly. We would recommend that you read the job description and person specification before applying.

Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.

No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.

If you require any further assistance, please contact the Recruitment Team on or .

Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependent on the nature of the role.

Sense is here to break down barriers alongside disabled people with complex needs. That's why we're committed to increasing the number of disabled people working across our organisation and creating an environment where everyone can thrive.

We actively encourage disabled people to apply for our vacancies and believe that a diverse range of perspectives, experiences and talents makes us stronger.

We know there's always more we can do to become a truly inclusive employer, and we're working together to achieve that. Join us and help create the change thousands of disabled people with complex needs and families told us they want to see: a world without limits.

If you need us to adjust our recruitment process to help you access our vacancies, then please get in touch with a member of the talent acquisition team. We are a Disability Confident Leader and commit to interviewing disabled people who meet the minimum criteria for a role. More information on this can be found hereOur commitment as an employer | Sense Careers

Precise Location: 101 Pentonville Road, , London, Greater London, N1 9LG, United Kingdom

Job Info:

  • Company: Sense
  • Position: Supporter Services Officer - Permanent - Full Time
  • Work Location: London
  • Country: GB

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Supporter Services Officer - Permanent - Full Time at the office London above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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