Systems Support Analyst at Student Castle

Job Description:

Latest job information from Student Castle for the position of Systems Support Analyst. If the Systems Support Analyst vacancy in London matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Student Castle for the position of Systems Support Analyst below matches your qualifications.

Job Title: Systems Support Analyst

Line Manager: Business Systems Implementation Manager/Head of Business Systems

Contract Duration: Temporary position for an initial 1 Year term, with potential for extension

About the role:

The Systems Support Analyst will serve as technical lead responsible for the oversight, optimisation and operational excellence of Entrata and other core business systems. This role provides day-to-day system administration, proactive user support and continuous improvement across the organisation.

Working in close partnership with operational leaders, the Systems Support Analyst ensures systems are configured to meet evolving business needs, while maintaining high standards of data integrity, security and performance. The position plays a key technical role in supporting system migrations, managing large quantities of data and working with stakeholders to ensure projects are delivered on schedule.

The Systems Support Analyst provides expert guidance to users, leads complex troubleshooting efforts, and drives best‑practice adoption across the business. This role takes ownership of system issue investigation and resolution, release testing and contributes to the delivery of enhancements that streamline processes and elevate the overall user experience.

Main Duties &Responsibilities:

• Administer and maintain Entrata and other business systems used across the organisation, ensuring system performance, stability, and effective day-to-day operation
• Manage day-to-day system administration activities including user creation, amendments, deactivation, and role-based access permissions
• Maintain system configuration settings, workflows, templates, forms, and operational rules across business applications
• Provide ongoing day to day support for systems-related queries, troubleshooting issues and escalating to third-party vendors as required
• Manage the system support helpdesk tickets, ensuring timely resolution and communication with stakeholders
• Identify and investigate system errors, data discrepancies, and process failures, implementing corrective actions and documenting resolutions
• Assist with system testing, user acceptance testing (UAT), regression testing, and validation of new functionality and releases
• Review system release notes and assess the impact of updates, enhancements, and configuration changes
• Proactively review system processes and functionality to identify areas for improvement and efficiencies
• Lead the implementation of new modules, processes, integrations, and system enhancements
• Produce and maintain system documentation including configuration records, process maps, user guides, and troubleshooting procedures
• Produce and deliver user training and provide ongoing support to operational teams to encourage effective system usage and adoption
• Support system migrations working closely with internal stakeholders and third-party vendors to ensure projects are delivered on schedule
• Lead the system migration technical set up and support the preparation of imports, exports, data cleansing and validation
• Manage property onboarding and offboarding processes
• Assist operational teams with room, rate, contract, inventory, and customer data management within systems
• Collaborate with Finance, Operations, Sales & Marketing, and other departments to ensure systems align with business requirements and processes
• Create and maintain reports, dashboards, and scheduled exports to support operational and business reporting needs
• Support compliance activities by maintaining accurate records and documentation for audit purposes
• Ensure adherence to internal policies, data protection standards, and information security requirements
• Participate in project workstreams, supporting system rollouts, configuration changes, and continuous improvement initiatives
• Maintain strong knowledge of system functionality and industry best practices within the PBSA and property management sector

Requirements:

Essential

• Previous experience (minimum 1–2 years) administering business systems
• Experience working with Entrata, Yardi, StarRez, Kinetic or similar PMS/enterprise system
• Strong troubleshooting and problem-solving skills with the ability to investigate and resolve system issues
• Strong understanding of operational business processes and how systems support them
• Strong communication skills with the ability to support and train non-technical users
• Good understanding of data accuracy, validation, and quality control
• High attention to detail and a proactive approach to continuous improvement

Good to have

• Experience working on system implementations or system testing (UAT)
• Experience working with helpdesk or ticket management processes
• Experience creating or maintaining system documentation

Why Join Our Team:

At Student Castle, we believe in fostering a work environment where our team not only excels professionally but thrives personally. When you become part of our dynamic family, you'll enjoy a comprehensive benefits package designed to enhance your well-being and celebrate life's milestones. Here's a glimpse of what we offer:

· 33 Days of Annual Leave including Bank Holidays: Because work-life balance matters.

· Discretionary Bonus Scheme: Recognizing and rewarding your hard work.

· Health and Wellbeing Initiatives: Your health matters to us.

· Virtual GP Access: Easy and convenient healthcare at your fingertips.

· Health Cash Plan: Taking care of your health expenses.

· Company Paid Sick Leave: We support you during challenging times.

· Enhanced Maternity/Paternity Pay: Welcoming the newest members of your family.

· Maternity Wardrobe Support: Looking and feeling great during pregnancy.

· A Gift at the Birth of Your Baby: Because new beginnings deserve a celebration.

· Entire Day Off for Your Child’s First Day at School: Cherishing important moments.

· Me Day: Take a break, you've earned it.

· Access to Deals & Discounts: Enjoy exclusive perks.

· Career Celebration Awards: Recognizing your achievements along the way.

….. and more!

More details and eligibility criteria will be shared with the successful candidate!

• Note: Due to high volume of applications, only shortlisted candidates will be contacted. We appreciate your understanding.

Job Info:

• Company: Student Castle
• Position: Systems Support Analyst
• Work Location: London
• Country: GB

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Systems Support Analyst at the office London above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

Next Page »

  Senior Theatre Practitioner at Fortius

Posted: 12 minutes ago

Desc: Purpose of the RoleThe Senior Theatre Practitioner is responsible for delivering high-quality, safe, and efficient perioperative care within the Orthopaedic and Spinal specialties in a private healthc...

Company: Fortius | Location: London

---

  Data Protection Officer at Fortius

Posted: 12 minutes ago

Desc: Affidea UK and Fortius Clinic are looking for an experienced and highly motivated Data Protection Officer (DPO) to act as our organisation’s designated DPO under the UK GDPR and Data Protection Act 2...

Company: Fortius | Location: London

---

  Sales Associate - Selfridges at Thom Browne, Inc.

Posted: 1 hour ago

Desc: ABOUT USThom Browne is widely recognized for challenging and modernizing today’s uniform: the suit. By questioning traditional proportions, Browne’s designs consistently convey a true American sensibi...

Company: Thom Browne, Inc. | Location: London

---

  Sales Director UK&I at SnooprID

Posted: 1 hour ago

Desc: Job Title: Sales Director UK&ILocation: Remote (London area ideal, United Kingdom)Job Type: Full-time, PermanentOverview: My client is seeking a dynamic, results-driven, and experienced "strategic" &...

Company: SnooprID | Location: London

---

  Systems Support Analyst at Student Castle

Posted: 1 hour ago

Desc: Job Title: Systems Support AnalystLine Manager: Business Systems Implementation Manager/Head of Business SystemsContract Duration: Temporary position for an initial 1 Year term, with potential for ext...

Company: Student Castle | Location: London

---