Technician, Customer Service at Carrier

Job Description:

Latest job information from Carrier for the position of Technician, Customer Service. If the Technician, Customer Service vacancy in Telford matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Carrier for the position of Technician, Customer Service below matches your qualifications.

Viessmann is a global leader in sustainable climate and energy solutions, dedicated to creating living spaces for future generations. Now, as part of the Carrier group, Viessmann combines innovative technologies with a strong commitment to environmental protection, promoting sustainability and comfort. With a comprehensive portfolio that includes heating, cooling, ventilation, and energy systems, Viessmann serves residential, commercial, and industrial markets worldwide. The company continues to shape the future of energy efficiency through smart, integrated solutions that foster sustainability and comfort.

Role Overview

In this role, you will be responsible for managing and developing our Pre-Sales team, ensuring it becomes a central and trusted point of contact across the business. You will oversee day-to-day customer service activities, supporting the resolution of customer queries, service or billing enquiries, and ensuring accurate handling of customer information and product specifications.

Key Responsibilities

• Leading and managing the Pre-Sales team to deliver outstanding customer support
• Developing apprentices within the team and supporting their professional growth
• Overseeing team skills development and coordinating training initiatives
• Managing government schemes, including MCS umbrella and other relevant programmes
• Supporting the introduction of new equipment into the product portfolio
• Assisting in the design and sale of equipment for both small and large-scale projects
• Providing support across domestic and commercial heating product lines
• Ensuring accurate handling of customer data, billing information, and product specifications
   

What We’re Looking For

• Experience in customer service and/or pre-sales support
• Previous team leadership or supervisory experience
• Strong organisational and communication skills
• Ability to work with structured processes while maintaining a customer-centric approach
• Interest or experience in heating, technical products, or related sectors (desirable)

Minimum Requirements:

• IT Skills
• People skills
• Time management skills
• Communication and presentation skills
• An understanding of government schemes an advantage but full training will be given.
• An understanding of ASHP's an advantage but full training will be given

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Job Info:

• Company: Carrier
• Position: Technician, Customer Service
• Work Location: Telford
• Country: GB

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Technician, Customer Service at the office Telford above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.