Clinical Services Manager

Clinical Services Manager Location: Croydon or Manchester (hybrid working) Salary: £36-44k depending on experience Full-time, 10 month fixed term contract for Maternity cover The Clinical Services Manager is part of the Insured Health Management team, having direct line management responsibility for a small team as well as managing key client accounts and customer relationships. Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity

Find out below. This role is a fixed term contract to cover Maternity Leave. About the Role Key Responsibilities: Operational Line Management: Oversee the operational management of 6-8 direct reports.

Account Management: Manage accounts for Aviva Health and associated insured clients alongside other management staff, supporting all activity to meet or surpass expectations. Relationship Building: Build and maintain strong relationships with key stakeholders to ensure alignment and support for clinical services. Service Delivery: Ensure high standards of patient care and compliance with healthcare regulations, driving achievement of contractual service standards.

Staff Development: Lead, mentor, and manage clinical staff, including conducting performance reviews. Budget Management: Contribute to delivering against departmental budget targets, including revenue, growth, profit, and spend. Management Information (MI): Complete routine customer MI reports to track performance and inform decision-making, producing other key service content that helps showcase HCMLs high standards of care & performance.

Client Activity: Analyse client service usage to identify trends and areas for improvement, present information, insights and solution opportunities to stakeholders in a clear and actionable manner. In-Business: Review operational & digital processes, collaborating with internal stakeholders to optimise service delivery (including with quality & governance), deliver contract performance and support budget achievement. Benefits 25 days annual leave

Your birthday off 6% company pension contribution Bike to Work Scheme Medicash Health plan Enhanced Maternity/Paternity/Adoption and Shared Parental leave 2 voluntary days per year Long Service Awards Employee Wellbeing Seminars CPD opportunities Professional memberships paid for (role dependent) Requirements Essential Skills and Experience: Education: Degree level or equivalent professional qualifications (desirable).

Clinical Degree: A clinical degree and experience in a healthcare (specifically, musculoskeletal rehabilitation) environment is advantageous (desirable). Customer/Account Management: Evidence of customer or account management experience (insurance/healthcare industry is desirable). Management: Demonstrable (2 years) evidence of people management skill, including with staff (& self) development and engagement.

Initiative: Demonstrated ability to work independently and meticulously, proactively solving problems and delivering results. Data: Ability to work effectively with varying datasets and software platforms, applying analytical and presentation skills. Commercial: Experience with finance/commercial modelling and customer negotiations (desirable).

IT Proficiency: Proficiency with all core Microsoft Office packages (Word, Excel, PowerPoint). ADZN1_UKTJ

Information :

• Company : Health Case Management Limited
• Position : Clinical Services Manager
• Location : Greater London, England
• Country : GB