Customer Care Colleague

Location: Wrexham

Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.Length: 6 monthsShifts: Monday - Friday (with Saturday working required every other week - 1 weekday off)PAYE onlyOverall purpose of the roleBarclays are looking for Customer Care Colleagues to join their well established team in Wrexham. As the welcoming face of Barclays for branch visitors handling daily banking needs, your primary commitment will be to supporting customers, striving to ensure their experience is truly memorable.Key Accountabilities:Offer a warm and inviting welcome to each customer as they arrive at the BranchProvide assistance and guidance with self-service devices as requiredGuide customers with their scheduled appointmentsStrive to serve customers promptly and efficientlyHandle occasional inbound customer calls (post-training)Discuss digital banking options, applications, and online services with customersKey Skills:Experience in customer service (including face to face customer service role)Enthusiasm for customer assistance and confident interacting with a wide range of customersTelephony experience beneficial but not essential (full training provided)About BarclaysBarclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.ValuesEverything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measure and reward the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.DiversityBarclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.OnsiteColleagues who perform ‘onsite roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.Your BenefitsAs a contract employee of Randstad Sourceright, youll receive a wide range of financial and personal benefits. Theres enrolment in a pension plan (after 12 weeks on assignment) and holiday pay. Youll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, theres discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.

Information :

• Company : Barclays
• Position : Customer Care Colleague
• Location : Denbighshire, Wales
• Country : GB