Customer Service Specialist - German Speaking

We have a new remote position available for a Fluent German Customer Service Specialist to join a leading relocation service provider.Responsibilities:Maintain high customer services levels in line with company KPIsBuild effective relationships with clients and assist the team in service delivery

Preparation of documentation for assignees

Responsible for data integrity for assignee records

Filing and uploading relevant assignment documentation to the system

Assist with regular and miscellaneous reporting

Serve as the coordinator and owner of the relocation process for assignees

Administration of mobility policy & logistical support

Provide support to the team in ad-hoc duties

Training and support will be provided

Key requirements:2+ years experience in a customer service / coordination position Excellent customer service, organisation and multi-tasking skills

Experience in the Relocation, Global Mobility or related industry is preferred but is not essential Experience travelling and living abroad preferred

Ability to work with own initiative as well as part of a team

Excellent analytical skills and attention to detail and thrives in a fast-paced working environment

Strong organisational skills, proactive approach

Ability to prioritise workload and meet deadlines

Enthusiastic, keen to learn and adaptable to new administrative processes

Competent IT user of Microsoft Office, particularly Excel and WordFluent English & German required

Information :

• Company : Alchemy Global Talent Solutions
• Position : Customer Service Specialist - German Speaking
• Location : Wakefield, City and Borough of Wakefield
• Country : GB