Disputes Officer

Salary: £44,579

Grade: Level 4 Zone 1

Location: 5 Pancras Square N1C 4AG

Contract Type: Permanent

Hours: Full Time

Closing Date: Sunday 30th March 2025 23:55

About Camden

Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. Were home to the most important conversations happening today and were making radical social change a reality, so that nobody gets left behind. Heres where you can help decide a better future for us all.

What Youll Be Doing

In this role, youll be an integral part of a team focused on providing clear communication and expert advice around Leasehold Service Charges. Youll take ownership of both informal and formal queries and disputes, working proactively to resolve them while ensuring transparency. Collaborating with other Camden teams, you will help provide residents with the support and information needed to address Service Charge concerns, all while meeting performance targets and supporting income collection. Your work will contribute to delivering a relational, person-centred service that reflects Camdens commitment to its community.

To view the Job Profile, please click HERE or copy and paste the below URL into your browser: http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/10882589/file/document?inline

All About You To find out more about what it is like to work at Camden, meet some of our People by visiting www.camdenjobs.co.uk/our-stories.

We are looking for an individual who shares our passion for creating the best living and working environment in Camden. Youll be someone who puts residents at the heart of everything, showing empathy and understanding in your approach. Proactive and driven, youll be keen to solve problems early and support our diverse community. Your collaborative nature will be key, as you work alongside other teams to ensure seamless service delivery. Above all, you will be dedicated to promoting equality, diversity, and inclusion, ensuring that everyone, regardless of background, receives the support they need.

Find out more at our Recruitment Open Day If youd like to learn more about this role, along with other exciting housing opportunities at Camden, wed love to meet you at our Recruitment Open Day. This is a fantastic chance to hear about the roles available, meet some of the team, and ask questions about working in housing at Camden.

Book your place at the recruitment open day here.

Were passionate about building a better Camden, and our housing services are at the heart of that mission. To learn more about the exciting work were doing and why now is the perfect time to join us, watch our video here.

What We Offer

At Camden, youll receive a host of benefits including:

• 27 days annual leave for new starters, rising to 31 days after 5 years
• Local Government Pension Scheme
• Flexible working opportunities;
• Interest free loans
• Access to our incredible staff networks
• Career development and training
• Wellbeing support and activities

Visit www.camdenjobs.co.uk/staff-benefits for more details.

Inclusion and Diversity

We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do.

To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit https://www.camdenjobs.co.uk/inclusion-and-diversity

Anonymised Application - in keeping with Camdens commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.

Asking for Adjustments

Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at resourcing@camden.gov.uk or post to 5 Pancras Square, London, N1C 4AG,

Information :

• Company : London Borough of Camden
• Position : Disputes Officer
• Location : London
• Country : GB