Helpdesk Support Executive

Help Desk Support Executive Epworth (DN9) - Office Based, 5 Days/Week £25,000-30,000 Base + Growing Tech Business

Were hiring Help Desk Support Executives to join a fast-growing tech business thats transforming how organisations manage their workforce. With a strong product roadmap, rapid customer growth, and a clear focus on service excellence, this is a great opportunity to kickstart or accelerate your support career.

Youll be part of a friendly, high-performing Help Desk Team delivering 1st Line Support (and potentially some 2nd Line) across both a Chatbot and core platform. With hands-on training, career progression, and the chance to build technical depth over time, this is a fantastic move for someone whos smart, ambitious, and ready to grow.

What youll do:

• Deliver 1st Line Support across Chatbot and platform, resolving a wide range of user queries
• Escalate technical issues as needed and work closely with the wider support and development teams
• Contribute to documentation and knowledge base improvements
• Provide friendly, responsive, and effective support to our growing customer base
• Learn our product inside out and grow your technical skills through mentoring and exposure

What were looking for:

• 1-2 years experience in customer service, support, or a help desk role
• A strong communicator with a helpful, people-first attitude
• Someone with the curiosity and aptitude to learn technical systems
• Organised, reliable, and keen to work in a fast-moving environment
• A dynamic and ambitious mindset—youll have the opportunity to progress quickly

Why this role? This is a brilliant entry point into a fast-growing tech scale-up, with real learning, career progression, and ownership from day one. Youll be surrounded by experienced professionals and have the support and mentorship to develop into more technical roles over time.

Perks & Benefits:

• £25-30k base salary
• 9-5 working day (4pm Friday finish)
• Breakfasts and lunches from our in-house chef
• Table tennis, gym, breakout space, and plenty of snacks
• 25 days holiday + birthday off + Christmas closure
• Bupa healthcare, enhanced pension, MacBook
• Big plans ahead—including an employee share scheme

Certus Recruitment Group is a well-established and experienced specialist consultancy providing sales, marketing, and IT recruitment services. We serve the technology sector across the UK, Europe, North America, and Australia.

Information :

• Company : Certus Recruitment Group
• Position : Helpdesk Support Executive
• Location : North Lincolnshire, England
• Country : GB