Leasehold Services Officer

Salary: £40,911 Grade: Level 3 Zone 2 Location: 5 Pancras Square N1C 4AG Contract Type: Permanent x2 Hours: Full Time (36 hours) Closing Date: Sunday 30th March 2025; 23:55

About Camden Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. Were home to the most important conversations happening today and were making radical social change a reality, so that nobody gets left behind. Heres where you can help decide a better future for us all. What Youll Be Doing We have a big vision for Housing Services where we will work deep within our neighbourhoods and communities to improve our services with people who use and rely on them. And, now we are looking for two Leasehold Service Officers who share our vision where everyone in Camden should have a place they call home, with no one sleeping on the streets.

Join our dedicated team of Leasehold Service Officers in delivering exceptional, resident-centred services to Camdens 9,800 leaseholders. Reporting to the Leasehold Services Team Leader, youll engage in a diverse and fulfilling workload, including processing Right to Buy applications, sub-letting, and lease extension requests. Your role will also involve providing comprehensive advice and support to leaseholders, ensuring they receive the guidance they need to navigate their housing journey. Together, we aim to enhance the leaseholder experience and foster a strong sense of community in Camden.

This post is exempt from the Rehabilitation of Offenders Act and will require an Enhanced DBS.

All About You

We are seeking two enthstic individuals who share our ambition to make Camden the best place to live and work. You will be passionate about delivering services in a relational manner, with a focus on achieving the best outcomes for our residents.

You are passionate about housing equality, believing that everyone deserves a decent, safe, and warm home while feeling part of Camdens community. Your proactive nature drives you to address problems early, ensuring residents receive the support they need. You prioritise accessibility, striving to make services approachable and transparent, going the extra mile to meet the diverse needs of residents.

With a caring approach, you listen and understand the concerns of others, finding fulfilment in the well-being of residents. Collaboration is at the heart of your work; you believe in the power of connecting with others to ensure no one gets left behind. At Camden, we are committed to providing everyone with a place they can call home, recognizing that we are more than just bricks and mortar.

To find out more about what it is like to work at Camden, meet some of our People by visiting www.camdenjobs.co.uk/our-stories.

Find out more at our Recruitment Open Day If youd like to learn more about this role, along with other exciting housing opportunities at Camden, wed love to meet you at our Recruitment Open Day. This is a fantastic chance to hear about the roles available, meet some of the team, and ask questions about working in housing at Camden.

Book your place at the recruitment open day here.

Were passionate about building a better Camden, and our housing services are at the heart of that mission. To learn more about the exciting work were doing and why now is the perfect time to join us, watch our video here.

How To Apply To apply for this job please follow the "Apply" link. In the ‘Why you? section of the application you will be required to demonstrate how you meet the role criteria noted in the Job Profile under the “About You” section. To view the Job Profile, please CLICK HERE or copy and paste the below URL into your browser: http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/10882733/file/document?inline What We Offer At Camden, youll receive a host of benefits. From flexible working to 27 days annual leave (+ bank holidays!). We also know that a work life balance is extremely important so we also offer family leave, loan schemes and access to our incredible staff networks. We also have an incredible pensions scheme. Visit www.camdenjobs.co.uk/staff-benefits for more details. Inclusion and Diversity

We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do.

To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit https://www.camdenjobs.co.uk/inclusion-and-diversity

Asking for Adjustments

Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at resourcing@camden.gov.uk or post to 5 Pancras Square, London, N1C 4AG,

Anonymised Application - in keeping with Camdens commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.

Information :

• Company : London Borough of Camden
• Position : Leasehold Services Officer
• Location : London
• Country : GB