| Position | Customer Experience Associate - Birmingham, West Midlands, United Kingdom |
| Posted | 24 Jul 2026 |
| Expired | 23 Aug 2026 |
| Company | Citizen Housing |
| Location | West Midlands | GB |
| Job Type | Full Time |
Latest job information from Citizen Housing for the position of Customer Experience Associate - Birmingham, West Midlands, United Kingdom. If the Customer Experience Associate - Birmingham, West Midlands, United Kingdom vacancy in West Midlands matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Citizen Housing for the position of Customer Experience Associate - Birmingham, West Midlands, United Kingdom below matches your qualifications.
Customer Experience Associate
Salary: 30,080
Location: Birmingham/Hybrid Birmingham Business Park, B37 7YN
Basis:Fixed Term Contract Opportunities available between4 & 8 months
Work Pattern: 37 hours, varied shifts between the hours of 8am-6pm, Monday to Friday
We are brave, we are ambitious, we are honest, and we are Citizen!
Manager's quote:
Join Our Customer Experience Team and Make a Difference Every Day
Are you passionate about helping people and delivering exceptional service? Do you enjoy solving problems, building relationships, and making a positive impact? If so, we'd love to hear from you.
As a valued member of our Customer Experience Team, you'll play a key role in supporting our customers through phone, email, and webchat. You'll be the first point of contact for many of our customers, providing guidance, resolving queries, and ensuring every interaction is handled with care, professionalism, and empathy.
No two days are the same. You'll have the opportunity to make a real difference by helping customers find solutions and delivering an experience that leaves them feeling valued and supported.
We believe great people deserve great support. That's why we'll invest in your success from day one with comprehensive training, ongoing coaching, and the encouragement of a friendly and experienced team. Whether you're looking to build on your existing customer service experience or take the next step in your career, we'll provide the tools and opportunities to help you grow.
Our hybrid working approach combines the benefits of working from home with the collaboration and connection that comes from being with your colleagues, with a minimum of two days per week in the office. You'll be joining a positive, inclusive team culture where everyone's contribution is recognised and where teamwork, development, and customer satisfaction are at the heart of everything we do.
This role is offered on a fixed-term contract, making it a fantastic opportunity to gain valuable experience, develop new skills, and enhance your career in a customer-focused environment. You'll have the chance to make an impact from day one while working with a team that's committed to delivering outstanding customer experiences.
If you're a confident communicator who enjoys helping others, thrives in a fast-paced environment, and takes pride in delivering excellent service, we'd love to hear from you.
Join our Customer Experience Team and discover a role where you can learn, grow, and make every customer interaction count.
As a Customer Experience Associate, we need you to have:
We would be reallyexcited if you have:
What We Offer:
Benefits:
Find out more here: Citizen | Benefits
Company Culture:
We will be an employer of choice and invest in our people
To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the wellbeing of our employees is a priority. Our team is passionate about making a positive impact and driving innovation incustomer experience.
We will work together as one team and embrace our Citizen values.
Stay Connected:Follow us onProfile / X, Citizen | FacebookandInstragram - Citizento stay updated on our latest news and opportunities.
Closing date: 5th August2026
Interview date: 12th & 13thAugust2026
We welcome applications from all backgrounds and can make reasonable adjustments to support you through the process
Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.
After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Experience Associate - Birmingham, West Midlands, United Kingdom at the office West Midlands above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.
Desc: Customer Experience Associate - Birmingham, West Midlands, United Kingdom,West Midlands,B37 7YNCustomer Experience AssociateSalary: 30,080Location: Birmingham/Hybrid Birmingham Business Park, B37 7YNB...
Desc: Your new companyRespected, multi-office accountancy practice looking for a qualified Audit Senior/Assistant Manager to join their corporate team in Birmingham. This is an excellent opportunity to work...
Desc: M&A DirectorMidlands based / Hybrid WorkingI'm supporting a PE-backed business that is looking to appoint its first dedicated M&A hire. The business has grown strongly through organic growth and is no...
Desc: Production Line OperativeLeamington Spa£13.55 per hourRotating Day ShiftsAre you looking for a hands-on role with a leading automotive manufacturing business? We are currently recruiting Production Li...
Desc: Health & Safety Advisor - Birmingham, West Midlands, United Kingdom,West Midlands,B37 7YNAre you a passionate health and safety professional looking to make a real difference? Do you enjoy working col...