| Position | IT Operations |
| Posted | 12 Jul 2026 |
| Expired | 11 Aug 2026 |
| Company | Visa |
| Location | Basingstoke | GB |
| Job Type | Full Time |
Latest job information from Visa for the position of IT Operations. If the IT Operations vacancy in Basingstoke matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Visa for the position of IT Operations below matches your qualifications.
About Us
\n Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
\n\nJoin Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.
\n\nJob Description
\n\nAs a member of Visa Operations Command Center, the VisaNet Transaction Quality Associate's primary responsibility is managing and responding to Transaction and Managed Network events that may result in impaired connectivity to our clients.
\n\nWhat we expect of you, day to day.
\nOften regarded as the Eyes of Visa, this front-line operations role focuses on proactively and reactively identifying and resolving transactional issues using various monitoring and analytical tools, while collaborating with internal support teams and external vendors to address client-impacting problems. The role serves as a primary point of contact for client transactional queries, ensuring efficient and high-quality support. The individual is responsible for thoroughly documenting incidents and accurately reporting them to colleagues and management. Maintaining composure under pressure, especially during critical situations, is essential, along with providing timely escalations when necessary. Strong written and verbal communication skills are required, and strict adherence to documented processes is expected throughout all aspects of the role.
\nThis is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.
\n\nQualifications
\n\nPreferred Qualifications:
\n2+ years of relevant work experience
\nFluent in Spanish
\nAbility to work effectively as part of a team and individually (self-starter).
\nAccepts responsibility for own workload management and escalates - seeks advice & guidance where required.
\nRobust analytical thinking skills.
\nAbility to make decisions based upon information available, present recommendations and deal with moderate challenges.
\nBuilds, develops and maintains effective relationships with stakeholders including other areas of the company to ensure incidents and queries are resolved to client expectations.
\nStrong verbal and written communication skills.
\nTakes ownership through to incident resolution.
\nAssesses urgency of incident, completes analysis and applies sound logic and problem solving techniques.
\nStrong multi-tasking skills.
\nPrevious IT Operations-Service Desk experience desirable, but not essential as training will be given.
\nPassion for client service - experience of working in a client-focused environment desirable, but not essential.
\nClient focused ethos with the ability to interact across all management levels.
\nMS Office suite familiarity desirable, but not essential.
\nPC literate (general user level).
\nComfortable with working a 12 hour x365 shift pattern.
\nAdditional information
\nVisa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
\n\nVisa is an EEO Employer
\nQualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
\nAfter reading and understanding the criteria and minimum qualification requirements explained in the job information IT Operations at the office Basingstoke above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.
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