Job Description:
Latest job information from Commercial for the position of Customer Experience Advisor Italian Speaking. If the Customer Experience Advisor Italian Speaking vacancy in Kettering matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Commercial for the position of Customer Experience Advisor Italian Speaking below matches your qualifications.
Customer Experience - Italian speaking
Permanent
Full-time hours - work from home Fridays
£28,000-£30,000 plus bonus
Do you enjoy working with technical products and international customers?
Are you experienced in providing exceptional B2B customer service?
Are you a fluent Italian speaker?
If this sounds like you, I have the perfect opportunity for you!
This role offers an excellent opportunity for you to join a company that is forward thinking and focused on its people. As Customer Experience Coordinator, our client is looking for someone who has exceptional customer service and internal sales skills, due to expansion within the business. Fluent in German is essential as you will be looking after their German B2B customers.
Duties and responsibilities for the Customer Experience Coordinator:
- Diagnosing a customer's product requirements and providing a solution.
- Managing the sales process from lead to customer.
- Providing quotes and pricing to customers.
- Complete all sales support administration tasks accurately and effectively including processing sales orders and quotations.
- Consult with customers with regards to the correct product for them.
- Liaise with internal warehouse, transport, and engineering teams to ensure lead times are met.
Skills and experience required for the Customer Experience Coordinator:
- At least 2 years of experience within a customer experience, customer support or sales role.
- An inquisitive mind and passion for learning about technical components.
- Fluent in English as well as German
- Good organisational skills.
- Excellent customer care skills & telephone manner
- High level of concentration and excellent attention to detail.
- Confidence and experience to develop the role and make it your own.
- Good working knowledge of CRM or e-commerce platforms such as Hubspot, Zendesk, or similar.
- Proficient in Microsoft Office: Word, Excel.
Additional details & benefits:
- 40 hours per week, Monday to Friday
- Office-based, work from home every Friday with early finish
- Flexible working, 'Smart Time' after probation
- 25 days of annual leave, plus bank holidays
- Contributory Paycare scheme
- Annual salary review
Impact Recruitment Services are acting as an employment agency on behalf of our client.
Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful. Thank you.
All responses will be managed in accordance with GDPR.
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Job Info:
- Company: Commercial
- Position: Customer Experience Advisor Italian Speaking
- Work Location: Kettering
- Country: GB
How to Submit an Application:
After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Experience Advisor Italian Speaking at the office Kettering above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.
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