Latest job information from Vistry for the position of Customer Service Coordinator - Clifton. If the Customer Service Coordinator - Clifton vacancy in Clifton matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Vistry for the position of Customer Service Coordinator - Clifton below matches your qualifications.
Customer Service Coordinator - CliftonJob Type: Full timeIn a Nutshell…
We have an exciting for a Customer Service Coordinator to join our team within Vistry Bristol, at our Clifton office. As our Customer Service Coordinator, you will liaise with customers, partners, technicians and subcontractors to ensure the completion of customer service cases within a timely manner and within SLA. You will be dealing with customer concerns received by telephone or email, appointing contractors to deal with any snagging or defects that arise in our homes. You will be required to visit your sites from time to time, and customers in rare occasions if desired or needed.
We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.
Let’s cut to the chase, what’s in it for you…
Competitive basic salary and annual bonus
Salary sacrifice car scheme available to all employees
Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service
2 Volunteering days per annum
Private medical insurance, with employee paid cover
Enhanced maternity, paternity and adoption leave
Competitive pension scheme through salary sacrifice
Life assurance at 4 x your annual salary
Share save and share incentive schemes
Employee rewards portal with many more benefits…
In return, what we would like from you…
Behave in line with our company values – Integrity, Caring and Quality
Previous experience working within a fast-paced similar environment
Good understanding of Microsoft Office, Excel, Outlook
Ability to handle complaints and difficult situations
Patience and calmness under pressure
Good planning and organisation skills
Problem solving and decision-making skills
A polite, tactful, and assertive attitude
Thrives in high-pressure environments, demonstrating resilience and adaptability while effectively managing competing priorities
Excellent communications skills
Good team working skills
A commitment to work as required to meet the needs of the business
Desirable…
5 GCSE’s or equivalent including Maths & English
A Customer Service qualification
Experience working for a residential house builder ideally within the customer facing environment
An understanding of building regulations and legal obligations.
A good understanding of written English Grammar
Ability to touch-type
More about the Customer Service Coordinator role…
To deal with customer service matters received be email or phone, and address customer issues in a prompt and organised way and in line with SLA’s to ensure a positive customer journey.
Issue instructions to Sub-contractors and follow up to ensure prompt resolution.
To follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28-day period.
To deliver an excellent customer service, understanding and empathy to our customers to ensure a positive customer journey.
To communicate effectively and regularly with internal departments and form excellent working relationships as part of the larger team.
Carry out general administrative duties, ensuring our database system up to date at all times.
Ensure all Customer Service KPI’s are in line with company guidelines.
Maintain an awareness of the company Health and Safety requirements and ensure these are adhered to at all times.
Finally, let’s tell you a bit more about us…
We build more than homes, we’re making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empowerus to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you’ll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we’re a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach.
Join us in making Vistry.
#LI-TP1
Job Info:
Company: Vistry
Position: Customer Service Coordinator - Clifton
Work Location: Clifton
Country: GB
How to Submit an Application:
After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Service Coordinator - Clifton at the office Clifton above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.
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