| Position | Connected Travel Insurance Advisor - Folkestone Hybrid |
| Posted | 24 Jul 2026 |
| Expired | 23 Aug 2026 |
| Company | Saga |
| Location | Folkestone | GB |
| Job Type | Full Time |
Latest job information from Saga for the position of Connected Travel Insurance Advisor - Folkestone Hybrid. If the Connected Travel Insurance Advisor - Folkestone Hybrid vacancy in Folkestone matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Saga for the position of Connected Travel Insurance Advisor - Folkestone Hybrid below matches your qualifications.
Connected Travel Insurance Advisor Saga
26,227.50 per annum
Permanent
37.5 hours a week Monday to Friday (Some Saturdays required)
Folkestone, Hybrid at least 3 days a week
Are you someone who genuinely enjoys helping people and takes pride in delivering exceptional customer service? Do you have a natural ability to put people at ease, especially during conversations that can sometimes feel sensitive or overwhelming?
We're looking for someone who is empathetic, patient and enjoys building rapport with our guests. You'll be confident asking the right questions, listening carefully and ensuring every guest feels supported throughout their journey. Alongside this, you'll have excellent attention to detail, a positive outlook and the ability to remain calm and organised in a busy environment.
As we're fully regulated by the FCA, this role follows structured processes and guidelines, so you'll be comfortable working within a regulated environment while still delivering a warm, personal service. No two conversations are the same, so if you enjoy speaking with people, solving problems and making a genuine difference to someone's experience, you'll fit right in.
Our call centre is open between 9am and 6pm Monday to Friday, and you'll work 37.5 hours within these hours. Some occasional Saturdays will be required to support business needs.
This is a hybrid role, with a minimum of three days each week based in our Folkestone office. We've created a dedicated Travel workspace where our teams can collaborate, celebrate success and support one another.
Role ResponsibilityAs part of our wider Travel team, you'll play an important role in every guests experience. Once they've booked their holiday, you'll be their friendly point of contact to make sure we fully understand their medical needs and that they have the right level of travel insurance in place before they travel.
Guiding guests through our medical screening process with empathy, professionalism and care.
Liaising with our underwriters when referrals are required.
Maintaining accurate and detailed customer records.
Managing inbound and outbound telephone calls with both guests and colleagues.
Working from department booking queues, ensuring actions are completed within 24 hours.
Responding to email enquiries within 24 hours.
Maintaining excellent service standards and escalating any issues where appropriate.
Supporting colleagues by sharing knowledge, experience and best practice.
Attending regular Saga product briefings to continually build your knowledge.
Taking ownership of guest queries, concerns and complaints, seeing them through to resolution.
Identifying opportunities to improve our processes and enhance the guest experience.
Working collaboratively with the wider Customer Service team and supporting other departments when needed.
The Ideal CandidateOur best Travel Insurance Advisors are naturally caring people who enjoy helping others. They communicate with confidence, build trust quickly and always put the guest at the heart of every conversation. Knowledge of the cruise industry and/or experience working within FCA guidelines would be an advantage, but just as important is your attitude and willingness to learn.
We're also looking for someone who:
Remains calm and organised when working to deadlines.
Enjoys solving problems and finding the best outcome for our guests.
Has excellent communication skills, including listening, questioning and building rapport.
Is passionate about delivering outstanding customer service.
Has great attention to detail and is confident using IT systems.
Is flexible and happy to support the wider team's operational needs when required.
At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues.
BENEFITS AVAILABLE FOR THIS ROLE:
After reading and understanding the criteria and minimum qualification requirements explained in the job information Connected Travel Insurance Advisor - Folkestone Hybrid at the office Folkestone above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.
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